Changes to some services in North East

From 7th August 2022

We are making some temporary changes to our bus timetables in Durham, Peterlee, and Sunderland areas from Sunday 7 August

Bus companies across the area have suffered from the UK-wide driver shortage over recent months, which has resulted in some last-minute cancellations to services within the area. Buses not turning up because of last-minute cancellations goes completely against our service standards and what passengers rightly expect from us. We do not want to let you down, and we are sorry if we have done recently.
As a result, we are making some further temporary changes to the services and timetables that we operate, in order to ensure that we can provide the reliable service that passengers expect and need at this time.

We know that reducing timetables is not a perfect solution, nor do we consider it a permanent one, however the changes we are introducing are designed to ensure critical routes continue to be served, reliably. We feel this is the least disruptive option available to us.

These changes should mean we expect to have a suitable level of available drivers to operate the published timetable and to minimise disruption, whilst we work behind the scenes to recruit new drivers to help us restore our services back to normal frequencies.

We would like to take this opportunity to thank our existing drivers, who continue to work extremely hard to run the level of service we do today. Their dedication is exemplary, and we would like to thank them for their continued efforts.

If you know a friend or relative who would like to drive their career forward with Arriva North East, do please let them know we are recruiting. We welcome applicants via arrivabusjobs.co.uk.
The full list of route and timetable changes is below.

Service 22 Durham – Peterlee – Sunderland
Monday to Saturday journeys will be revised to operate hourly between Peterlee and Sunderland. Journeys between Durham and Peterlee will continue to run every 30 minutes.

Service 23 Hartlepool – Peterlee – Sunderland
Journeys will be revised to operate hourly between Peterlee and Sunderland.
Journeys between Hartlepool and Peterlee will continue to run every 30 minutes

Services 49/49A Durham - Brandon
Monday to Saturday daytime journeys will be revised to run every 20 minutes combined, two per hour as service 49 and one per hours as service 49A.

We continue to thank all our customers for their patience and understanding at this time.

Full timetables for all changes listed above are now available on our website and journey planner.

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