Merseyside & NW industrial action

Updated - 12th August 2022

Published: 12th August 2022

Following re-convened pay negotiations today, Arriva has tabled an improved offer that has enabled UNITE the Union and GMB to ballot members on this offer. The ballot will take place on Monday, 15th and Tuesday, 16th August 2022.

All parties are working hard to bring the industrial action to a conclusion with the desire to resume service on Wednesday, 17th August.

 

Published: 5th August 2022

Despite further negotiations today and having done all we can to make another improved offer, the Unions have once again chosen to walk away, causing further misery for our passengers. At this point, we are left questioning why they refuse to give their members the opportunity to vote on our offers, which would make our drivers the highest paid in the region.

We would like to apologise to our passengers for the ongoing disruption that this dispute is causing to their everyday lives. On our side, we are acting in good faith and doing all we can to find a resolution. We urge Unite and GMB to do the same, reconsider their position, call an end to inappropriate strike action and give their members the opportunity to ballot on our latest offers.

 

Published: 1st August 2022

We are extremely disappointed that despite further negotiations today with Unite and GMB and a very generous improved offer, the Unions have once again walked away without even agreeing to put our offer to their members.  This means we continue to face ongoing strike action across the North West region, causing continued misery for passengers. 

We have worked tirelessly to reach an agreement on a way forward, today making an offer that would have seen our drivers being the  highest paid in the region, with no changes to current employee benefits and a lump sum backdated pay to April 1st 2022.

Our customers will share our frustration at the Unions’ unreasonable stance. We are seeking to engage ACAS to help bring a resolution to this situation and we urge Unite and GMB to immediately reconsider their position, call an end to strike action and give their members the opportunity to ballot on our generous pay rise.

 

Published: 29th July 2022

We are disappointed for our customers to confirm that the strike will be continuing over the weekend and into next week.

Our union partners have confirmed they will resume talks with us on Monday where our focus will be to find a solution that works for our customers and our employees. We urge the union to suspend the strike, so that we can serve our communities whilst we work to resolve the dispute.

 

Published: 27th July 2022

Howard Farrall, North West & Wales Area Operating Director for Arriva UK Bus commented:-

“We are very disappointed for all our customers affected by the continuing strike action, with still no date yet for services being resumed.  

We remain committed to getting our drivers back to work and buses back on the road as soon as possible. So, it is incredibly frustrating that our trade union partners, Unite and GMB, have today refused both to consider calling off the strike while we bring in ACAS – or to even meet with them.” 

ACAS is a specialist independent body that supports employees and employers with resolving industrial relations disputes."

Howard Farrall continued:

“As we have stated repeatedly, we greatly value our people. They do a crucial job, keeping our communities and customers moving.  They thoroughly deserve a pay rise, especially with the cost of living increasing. While trade union members are receiving ‘strike pay’ - we also recognise the importance of getting all of our colleagues back to work. Not only does the bus strike harm the very communities we serve, it is in nobody’s interest for this strike to persist a day longer.  

It’s why we’ve put on the table a very generous increase for bus drivers at 8.5% – which is higher than most workers in either the public or private sector are receiving in these difficult economic times. But any pay rises must be affordable, to protect jobs and ensure that bus networks are sustainable when Government funding support finishes in the autumn. 

We ask, again, for the union leadership to suspend the strike, so that we can serve our communities and work with us and ACAS to now bring this dispute to a swift resolution.”

 

Published: 22nd July 2022

We are disappointed for all our customers to confirm that the strike will be continuing into next week, with no date yet for services being resumed.  We remain committed to getting our drivers back to work and buses back on the road as soon as possible.  We once again ask the union to call off the action and let our people vote on the latest 8.5% pay offer.

 

Published: 19th July 2022

Expected bus service disruption due to strike action from Wednesday 20th July 2022

  • Arriva North West has been informed that its bus drivers are expected to strike from 02:00 on Wednesday 20th July for an undisclosed period of time
  • Arriva unable to operate bus services in Merseyside, Greater Manchester, Lancashire or Cheshire during industrial action*
  • For the duration of the industrial action journey planning in the North West region on the Arriva website and Arriva UK Bus App will be disabled

Arriva North West buses has expressed disappointment as it confirms that Unions have informed the company of their intention to strike from 02:00 on Wednesday 20th July. During this industrial action there will be no planned Arriva bus services operating within Merseyside, Greater Manchester, Lancashire or Cheshire, except for local Macclesfield services which will all run with the exception of service 38.  

Arriva customers with pre-paid tickets travelling in Cheshire will be able to use them on buses operated by D&G Buses, for service details visit https://www.dgbus.co.uk/  

Arriva customers with pre-paid tickets of 7 days or more (that were purchased and activated before the date of the strike, and remain within their validity period) will be accepted for travel on some Metrolink Lines, for details see https://tfgm.com/arriva-bus-strike

Our Wales services and services running out of Chester depot and into Chester from Wrexham and Rhyl are unaffected and will continue to operate.

Arriva urges all customers to check one of the following outlets before travelling:

Howard Farrall, North West & Wales Area Operating Director for Arriva UK Bus commented:

"We are very disappointed that we were unable to reach an agreement with Unite and GMB, who have confirmed they plan to hold a strike for an indefinite period across services in the North West from 02.00 Wednesday 20th July.

Our people play a hugely important role keeping communities moving and they fully deserve a fair pay rise – especially with the cost-of-living increasing so much.  

It’s why despite the significant pressures on the bus sector with increasing costs and passenger numbers still at below pre-pandemic levels, we have offered our people a generous pay rise of 8.5% - an increase far higher than most workers are receiving from their employers at a time of considerable economic pressure. Furthermore, we have tabled this offer during a time of significant focus on sustainability of our networks in partnership with our local public transport authorities, to ensure that Arriva continues to deliver and manage a viable bus network across the Region reflecting post-pandemic passenger trends.

It isn’t right that the Unions wouldn’t put this latest offer to their own members and allow them to exercise their democratic right to vote. The mandate for strikes arose from a ballot of Unite and GMB members on a previous pay offer, meaning strikes are continuing without the improved proposal being put to employees by the Unions

Strike action is counter-productive, harms the communities and customers we serve, and damages bus travel at a time when we should all be focused on building recovery from the pandemic.  We’re calling on Unite & GMB to abandon their plans for this damaging strike and to ballot their members on the new offer."

* All local Macclesfield services will run with the exception of service 38.  Services running out of Chester depot and into Chester from Wrexham and Rhyl are unaffected and will continue to operate.  The special Liverpool Clatterbridge Hospital Shuttle service will also continue to operate during this time

 

FAQ’s

1) I have purchased a ticket to travel which I now can’t use due to the strike. Can I get a refund of my ticket?

If you hold a ticket which is valid on a strike day and we will be issuing the days missed as a form of credit.

Please contact our customer services team by clicking on this link arrivabus.co.uk/help/contact-us

Depending on your ticket type you will need to provide the following information:

  • Paper ticket: please provide an image of the ticket with your credit request. Together with your postal address.
  • M-Ticket: please provide your order ID which can be found on the email confirmation you received when you purchased the ticket.
  • Arriva Connect Smart Cards: please provide the long card number found on the card and the email address linked to your connect account.
  • Merseyside Metro Cards or Manchester Get Me There Cards: please provide your payment receipt.

2) Will you be providing compensation for any other costs I incur as a result of the strike?

Unfortunately, it is not possible to provide compensation for any additional costs you may incur due to the strike. 

3) Which areas are affected by the strike?

Merseyside, Greater Manchester, Lancashire and Cheshire.  

All Macclesfield services will run with the exception of service 38 and services running out of Chester depot and into Chester from Wrexham and Rhyl are unaffected and will continue to operate.

4) Are Welsh services which go into the North West affected?

To confirm, Welsh bus services that operate into the North West are not affected by strike action. 

5) When will the strike end?

Unite have confirmed they are striking indefinitely so we cannot confirm an end date. Our focus is to find a fair resolution that works for our employees and customers, as swiftly as possible. Any changes to strike action will be communicated via our website and social channels.

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