PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITES
What's in these terms?
These terms tell you the rules for using our website www.arrivabus.co.uk (our sites).
Who we are and how to contact us
www.arrivabus.co.uk is a site operated by Arriva UK Bus Limited (”We”). We are registered in England and Wales under company number 02756876 and have our registered office at 1 Admiral Way, Doxford International Business Park, Sunderland SR3 3XP. We are a limited company and the parent company of the Arriva UK Bus operating companies which provide bus services to consumers across England and Wales.
To contact us, please follow the instructions at https://www.arrivabus.co.uk/help/contact-us
By using our sites you accept these terms
If you do not agree to these terms, you must not use our sites.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
If you purchase tickets or m-tickets from our sites, our terms and conditions for the sale of tickets and m-tickets at https://www.arrivabus.co.uk/website-terms-of-use and our terms and conditions of carriage https://www.arrivabus.co.uk/help/conditions-of-carriage will apply to the sales and use of those tickets.
We may make changes to these terms
We may make changes to these terms from time to time. Every time you wish to use our sites, please check these terms to ensure you understand them and that you are aware of any changes to the terms.
We may make changes to our sites
We may update and change our sites from time to time to reflect changes to our products, our users’ needs and our business priorities.
We may suspend or withdraw our sites
Our sites are made available free of charge.
We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Our sites are directed to people residing in the United Kingdom. We do not represent that content available on or through our sites is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by one of the contact methods set out at https://www.arrivabus.co.uk/help/contact-us.
How you may use material on our sites
We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.
You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site
The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.
Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.
We are not responsible for websites we link to
Where our sites contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site (for example social media or twitter feeds). This information and these materials have not been verified or approved by us. The views expressed by other users on our sites do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact using the details available at https://www.arrivabus.co.uk/help/contact-us.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
- Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of sale https://www.arrivabus.co.uk/website-terms-of-use and our terms and conditions of carriage https://www.arrivabus.co.uk/help/conditions-of-carriage
If you are a business user:
Please note that we only provide our sites for domestic and private use. You agree not to use our sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or any content on it.
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our sites; or
- use of or reliance on any content displayed on our sites
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
- If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
Uploading content to our sites
Any content you upload to our sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our sites a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our sites constitutes a violation of their intellectual property rights, or of their right to privacy.
You are solely responsible for securing and backing up your content.
Rights you are giving us to use material you upload
When you upload or post content to our sites, you grant us the following rights to use that content on our sites, our mobile applications, promotional material (online and in hard-copy) and in the local and national press. You grant us a worldwide, non-exclusive and perpetual licence to use the content you upload as we see fit and to modify or dispose of the same (for value or not) as we may wish from time to time.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our sites will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software.
You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites is stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.
Rules about linking to our sites
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our sites in any website that is not owned by you.
Our sites must not be framed on any other site, nor may you create a link to any part of our sites other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our sites other than that set out above, please contact us using one of the methods at https://www.arrivabus.co.uk/help/contact-us.
Which country's laws apply to any disputes?