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Arriva in Yorkshire

Our Bus 18 Pledge


West Yorkshire Combined Authority is working together with the major bus companies and the Association of Bus Operators in West Yorkshire on an initiative called Bus 18.

One of Bus 18's pledges is to improve customer satisfaction and passenger experience. As part of that pledge we offer:

  • Free Journey Guarantee - If you are not happy with your bus journey, you can claim a free travel voucher.
  • Free taxi if your last bus is late - If the last bus doesn’t arrive within 20 minutes of the scheduled time, you can call a taxi, save the receipt and claim the cost back.