Making bus travel easier: guidance for customers with disabilities

Arriva’s policy towards customers with disabilities

We place great emphasis on the health and safety of customers and staff. Guidance is provided to all our employees about the best way in which they can meet the specific needs of each customer according to their particular type of disability.

Arriva will actively keep this policy under review in conjunction with all legislation and any related guidance. We also invite customers with disabilities to put forward any comments and suggestions for improving our policy and the service we provide to them. 

Find out about how we aim to help customers with disabilities to travel safely and with confidence on Arriva buses by viewing our policy document.

Assistance Cards

We also offer Journey Assistance Cards to make it easier for customers with disabilities, particularly those that are hidden or not easy to recognise, to use our bus services. Find out more and download yours today.

Mobility Scooters

We accept certain types of mobility scooter if they pass a simple approval process. Read more about the CPT Code for the use and acceptance of Mobility Scooters on low floor buses.