CUSTOMER NOTICE: Due to the current situation regarding COVID-19, we are not processing any teen card applications
If you are not fortunate enough to qualify for child fares, we also offer some great options for discounted travel for passengers up to 19 years of age in our North East region.
The Teen Card
The Teen Card is a must for all young people living in the North East. It allows reduced travel on almost all Arriva North East services at off-peak times and during most non-schooldays. Any young person up to the age of 18 can get a Teen Card. You can use your Teen Card up until the day before your 19th birthday.
Where can I go?
You can travel on all Arriva services starting/finishing in the North East area, except for x93 (between Guisborough and Whitby), Dalesbus, Moorsbus and Whitby Park and Ride.
When can I use it?
You can use your Teen Card after 6pm on Monday to Friday, at any time on Saturdays, Sundays and Bank Holidays. You will also be able to use your card after 9am during most school holidays.
How much will I have to pay?
The great news is that Teen Card holders are only charged at half the adult fare or £1, whichever is lower. That means that irrespective of the length, each journey you make will only be charged a maximum of £1.
How can I get one?
- Please download and complete the Teen Card Application form below.
- Enclose two identical passport size photographs of yourself,
- Proof of your date of birth (This will normally be a photocopy of your birth certificate or passport ID page)
- Please write your full address on the application
- You must enclose a stamped addressed envelope
If any of the above are not included or the application form has not been completed, it is not Arriva's responsibility to contact you for further information to complete your application. Please note, Arriva are not responsible for guaranteed return of documents, please do not send original copy.
If you live in anywhere in our North East region, please send your application to:
Arriva Teen Card
Arriva North East
1 Admiral Way
Doxford International Business Park
Your Arriva Teen Card will then be posted to you and will normally land on your doorstep within 2 weeks. Please note that due to the volume of applications received at this time of year time of year it could take up to 4 weeks to receive your card.
What happens if I lose my card?
Unfortunately, you will have to pay £5 if you lose your card and need a replacement. Just download a new Teen Card leaflet, fill in the application form and include some new photos. If possible, please quote the reference number on your original card.
My card is damaged... what now?
If you need a replacement, please return the card with a letter and a new photograph and we will be happy to send you a new card free of charge.
Nexus Under 16 Pop Card
Children can travel at concessionary child fares all day, every day on all public transport in Tyne and Wear if they have an Under 16 Pop card. Under 16 Pop cards are available to all children who live in Tyne and Wear who are in year 11 and below at school. So if you or your child is aged 5 to 15 on the 31st August before the start of the current academic year.
Please click the link below to visit the Nexus website where full details are available, along with a link to download an application form.