Gillingham bus driver on the road to national glory

04 March 16

John Featherstone, Arriva Southern Counties driver, Gillingham

Arriva customers in the Southern Counties have voted Gillingham bus driver, John Featherstone, as the very best there is.

As part of its company-wide recognition scheme, Arriva invited it’s passenger to nominate who they thought were the real champions of their commute - the drivers who consistently go above and beyond to deliver great service. Now John, who drives on routes across Gillingham, has been named as the person whose dedication to their duties has most stood out amongst bus users in the region.

John, will now have their achievement celebrated alongside five other drivers from across the UK, as part of Arriva’s annual ‘Made A Difference’ (M.A.D) Awards on 21st April, where the overall national Champion will be revealed.

Simon Baxter, marketing director from Arriva Southern Counties, said: “Our drivers play such an important role within the communities they are part of, and the commitment with which they go about their daily business can sometimes be overlooked. We wanted to give those customers who have experienced truly exemplary customer service from one of our drivers the opportunity to say ‘thank you’, and we have been absolutely delighted by just how many chose to do so.

“John is a fabulous example of someone who strives for excellence in everything they do, and they more than deserve to have this very public pat-on-the-back. We wish them all the best as they go head-to-head against the other five drivers at the final, but whoever wins the national title, John will always be a true champion in the eyes of both our regional team and those of our valued customers.”

During the voting, John received some fantastic feedback from his passengers, who branded him “very polite and helpful” who “always goes the extra mile to help people.”

Arriva’s M.A.D Awards are a national recognition programme which looks at all elements of the bus company, including; engineering, depot management and back office functions.

For more details please visit the website at