Runcorn bus driver on the road to national glory

04 March 16

Neil Atherton, Arriva North West driver

Arriva customers in the North West have voted Runcorn bus driver, Neil Atherton, as the very best there is.

As part of its company-wide recognition scheme, Arriva invited it’s passengers to nominate who they thought were the real champions of their commute - the drivers who consistently go above and beyond to deliver great service. Now Neil, who originally hails from Widnes, has been named as the person who’s dedication to their duties has most stood out amongst bus users in the region.

Neil, will now have their achievement celebrated alongside five other drivers from across the UK, as part of Arriva’s annual ‘Made A Difference’ (M.A.D) Awards on 21st April, where the overall national ‘Champion’ will be revealed.

Mark Bosworth from Arriva North West, said: “Our drivers play such an important role within the communities they are part of, and the commitment with which they go about their daily business can sometimes be overlooked. We wanted to give those customers who have experienced truly exemplary customer service from one of our drivers the opportunity to say ‘thank you’, and we have been absolutely delighted by just how many chose to do so.

“Neil is a fabulous example of someone who strives for excellence in everything they do, and they more than deserve to have this very public pat-on-the-back. We wish them all the best as they go head-to-head against the other five drivers at the final, but whoever wins the national title, Neil will always be a true champion in the eyes of both our regional team and those of our valued customers.”

During the voting, Neil received some fantastic feedback from his passengers, who branded him a “top bloke” who is “very funny, with great sense of humour” and is “always very friendly, laughing and joking, and has a lovely manner with kids.”

Arriva’s M.A.D Awards are a national recognition programme which looks at all elements of the bus company, including; engineering, depot management and back office functions.

For more details please visit the website at arrivabus.co.uk.