Arriva celebrates achievements

28 April 16

Neil Atherton, Arriva North West driver

Arriva UK Bus’ 4th annual Made A Difference (M.A.D) awards has celebrated the wealth of talent and dedication shown its UK workforce over the course of the last 12 months.

Teams representing all of Arriva’s regional operations gathered at a glamourous gala dinner on 21st April to discover who amongst them had been heralded by their peers as being shining examples of excellence within their field of work.

With categories recognising best practice in areas such as Health & Safety, engineering, CSR and business performance, the evening saw 10 awards handed out, with an additional two special commendations going to some exceptional individuals the business also felt were deserving of praise.

Kevin O’Connor, Managing Director of Arriva UK Bus, commented: “These awards are an excellent opportunity for us to celebrate the fantastic achievements across the business on an individual and team basis. It is very clear that our people are what make us special. There is a great deal of passion for making sure we provide the very best service, and from engineering to the drivers, they all contribute to a better customer experience. It was great to see this being reflected across all the nominations at this year’s awards, and seeing first hand just how our business is benefitting from the dedication, pride and commitment shown across our teams.”

This year’s M.A.D Award champions were:

•    M.A.D Engineer - recognising someone who goes the extra mile to ensure the fleet is kept in tiptop condition: Pamela Chapman, Arriva Midlands
•    M.A.D About Safety – for those who consistently makes an important contribution to colleague and customer safety: Sammy Gardner, Arriva Transport Solutions
•    M.A.D Team of the Year - A group of people that has worked extremely well to really make a difference or to deliver a specific project: Durham MOT team, Arriva North East
•    M.A.D Giving Award – For those that commit a lot of their time and energy to improving the community or environment where they live and work for a more sustainable future: Rose Forde, Arriva The Shires
•    M.A.D Learner – Celebrating anyone who has been inspired to develop their skills and knowledge through opportunities provided at work or externally: Hayley Mason, Arriva North East
•    Delivered a M.A.D Business Performance – For bringing Arriva’s strategy to life in their part of the business: Mark McKevitt, Arriva North West
•    The Unite Award – Rewarding colleagues identified by the National Committee who do not expect to be recognised for what they do: Raymond Moss
•    Continually M.A.D - For someone who continually makes an outstanding effort in his or her role, demonstrating a vast amount of dedication and commitment to the business year after year: Patience Okezie, Arriva London
•    Our Unsung Hero – Celebrating those who quietly go about their day continually making an outstanding, consistent effort: Julie Morris, Arriva Southern Counties
•    M.A.D Driver of the Year – Arriva’s very own ‘Bus Champion’ as voted for by the public: Neil Atherton, Arriva North West

On the night, special commendations were also awarded to Karl Wilson, a driver from Arriva North West, and James Rossi of Arriva London.

Karl Wilton

Karl, from the Speke depot, was praised for his kind heart and thinking on his feet, when he approached management with his idea of displaying ‘Remembering the 96’ on each destination blind in Merseyside on the anniversary of the Hillsborough disaster as a fitting tribute to the friends and families who lost loved ones.

While James was applauded for recently assisting a teenage gentleman in getting home to collect his EpiPen due to an allergic reaction he was having on the bus. James treated this emergency in a professional and unflustered manner and helped to prevent a serious medical emergency.   

Arriva’s M.A.D Awards are a national recognition programme which looks at all elements of the bus company, including; engineering, depot management and back office functions.

For more details please visit the website at