Midlands bus drivers on the road to national glory

04 March 16

Paul Anderson, Arriva Midlands driver, Derby

Arriva  has unveiled Derby’s Paul Anderson, and Ian Astbury from Cannock as the bus drivers that customers in the Midlands have voted as the very best.

As part of its company-wide recognition scheme, Arriva invited it’s passenger to nominate who they thought were the real champions of their commute - the drivers who consistently go above and beyond to deliver great service. Now Paul and Ian have been named as the people whose dedication to their duties has most stood out amongst bus users in the region.

The pair will now have their achievement celebrated alongside three other drivers from across the UK, as part of Arriva’s annual ‘Made A Difference’ (M.A.D) Awards on 21st April, where the overall national Champion will be revealed.

Cora Robinson, marketing director from Arriva Midlands & Shires, said: “Our drivers play such an important role within the communities they are part of, and the commitment with which they go about their daily business can sometimes be overlooked. We wanted to give those customers who have experienced truly exemplary customer service from one of our drivers the opportunity to say ‘thank you’, and we have been absolutely delighted by just how many chose to do so.

“Paul and Ian are fabulous examples of people who strive for excellence in everything they do, and they more than deserve to have this very public pat-on-the-back. We wish them both the best as they go head-to-head against the other drivers at the final, but whoever wins the national title, both our finalists will always be true champions in the eyes of both our regional team and those of our valued customers.”

During the voting, Paul received some fantastic feedback from his passengers, who branded him “an absolutely amazing driver, who is caring, kind, and lovely, and always willing to help” as well as describing him as “always happy, helpful, polite and very patient” and who “seems very happy in his work and this comes across in his attitude.”

Ian Astbury, Arriva Midlands driver, Cannock
Ian meanwhile, was described as being “one of the most friendly drivers” and “well-mannered” who is “great with the kids” and “would take you to your door if he could.”

Arriva’s M.A.D Awards are a national recognition programme which looks at all elements of the bus company, including; engineering, depot management and back office functions.

For more details please visit the website at arrivabus.co.uk.