Awards

At Arriva, we always aim to remain at the forefront of our industry and are constantly innovating and evolving to meet the needs of our customers. To ensure we are making the grade, we believe it is important to benchmark our achievements against not only others in the transport sector, but also companies across the wider business landscape. This helps us to define our goals as a business and inform our growth strategy, but significantly, it also enables us to celebrate the achievements of our dedicated workforce who consistently strive to achieve excellence.

Here is a list of our most recent achievements: 

Industry

November 2016: UK Bus Awards

  • Marketing Initiative of the Year - Bus Start campaign - Arriva UK Bus - WINNER BRONZE 
  • Top City Operator - Arriva Merseyside - WINNER BRONZE
  • Top National Bus Driver - Karen Wilson - Arriva Yorkshire - WINNER BRONZE
  • Top National Bus Depot - Tamworth - Arriva Midlands - FINALIST
  • Young Manager of the Year - Alistair Timmis - Arriva Midlands - FINALIST

 

November 2015: UK Bus Awards

  • Engineer of the Year - Anthony Lowe - Arriva Yorkshire - WINNER GOLD 
  • Innovation - The Arriva Bus App: A Smarter Way to Travel - Arriva UK Bus - FINALIST
  • Making Buses a Better Choice -
    • The Arriva Bus App: A Smarter Way to Travel - Arriva UK Bus - WINNER BRONZE
    • Taking Bus Travel to the MAX - Arriva North East and Arriva Yorkshire - FINALIST
  • Marketing Initiative of the Year
    • Posh and Double Decks - Arriva North West - FINALIST
    • The Arriva Bus App: A Smarter Way to Travel - FINALIST
  • Putting Passengers First - Live Chat: It's Good to Talk - Arriva UK Bus - WINNER BRONZE
  • Top National Bus Driver - 
    • David Skitt - Arriva Midlands - FINALIST
    • Daniel Curry - Arriva North East - FINALIST
  • National Depot of the Year - Birkenhead - Arriva North West - WINNER BRONZE
  • Unsung Heroes - Kevin Richardson - Arriva North East - HIGHLY COMMENDED
  • Young Manager of the Year - 
    • Jessica Mills - Arriva Yorkshire - WINNER SILVER
    • Will Pare - Arriva North East - WINNER BRONZE

 

October 2014: Route One Awards - Environmental Award – Arriva North West - WINNER

October 2015: National Transport Awards

  • Bus Operator of the Year - Arriva Yorkshire - WINNER
  • Bus Operator of the Year - Arriva Merseyside - FINALIST
  • Contribution to Sustainable Transport - Arriva UK Going for a Better Business - FINALIST
  • Improvements to Bus Services - Sapphire 321 - Arriva the Shires - FINALIST
  • Frontline Employee of the Year - Ian Evans, Bus Driver, Aylesbury Depot - Arriva the Shires - WINNER
  • Frontline Employee of the Year - Bill Morgan, Bus Driver, Wakefield Depot - Arriva Yorkshire - FINALIST

 

August 2015: IRTE Skills Challenge

  • Philip Margrave Award for Outstanding Achievement - Pamela Chapman (Arriva Midlands) - WINNER
  • Joint Award for Electrical and Mechanical - Tom King (Arriva London) and Pamela Chapman (Arriva Midlands)
  • Top Scoring Electrical Apprentice - Tom King (Arriva London) - WINNER
  • Top Scoring Mechanical Apprentice - Pamela Chapman (Arriva Midlands) - WINNER
  • Top Scoring Bodywork Apprentice - Matthew Newton (Arriva North East) - RUNNER-UP
  • Top Scoring DVSA Inspection Apprentice - Pamela Chapman (Arriva Midlands) - RUNNER-UP

 

June 2015: UITP (International Association of Public Transport) World Congress & Exhibition Awards - Customer Services for ‘Sapphire: Adding Sparkle to UK Buses’ – FINALIST

November 2014: UK Bus Awards

  • Chris Moyes Memorial Award for Top National Bus Driver:
    • Ian Greenfield, Arriva Midlands - FINALIST
    • Justyna Wawrzycka, Arriva North East - FINALIST
  • Young Manager of the Year:
    • Matthew Ashton, Arriva Yorkshire - BRONZE
    • Nick Faichney, Arriva London - SILVER
    • Richard Hoare, Arriva North West and Wales - GOLD
  • Environment Award: Milton Keynes Electric Bus Project, Arriva Shires & Essex - BRONZE
  • Alexander Dennis Innovation Award: Milton Keynes Electric Bus Project, Arriva Shires & Essex - GOLD
  • Making Buses a Better Choice: the Peter Huntley Memorial Award: Arriva Watford - Perfect 10, Arriva Shires & Essex - FINALIST
  • Putting Passengers First: The Arriva Angels, Arriva Yorkshire - FINALIST
  • Marketing Initiative of the Year: X1/1/1b - people disappearing every 15 minutes, Arriva North East - FINALIST
  • Sustained Marketing Excellence: Business to Business - Go Growth!, Arriva Yorkshire – GOLD
  • Social Media - Never Miss the Buzz, Arriva UK Bus - BRONZE
  • Top City Operator: Arriva Merseyside - BRONZE
  • Top National Bus Depot: Blyth, Arriva North East - BRONZE

 

October 2014: National Transport Awards - Excellence in Technology – Milton Keynes Electric Bus - WINNER

September 2014: DB Awards – Corporate Culture – Arri-Va-Va-Voom (Arriva North East & Yorkshire) – WINNER

September 2014: DB Awards - Economic effectiveness and growth for ‘Sapphire: Adding Sparkle to UK Buses’ – WINNER

 

Regional

May 2014: Cymru-Wales National Transport Awards 2014 - Excellence in improving customers' experiences for ‘Sapphire: Adding Sparkle to UK Buses’ – RUNNER UP

 

Digital

October 2015: UK Social Media Awards – Best Viral Campaign: Remembering the 96 - WINNER

November 2014: The Appsters – Best Consumer App for The Arriva Bus App – FINALIST

October 2014: User Experience UK Awards for The Arriva Bus App – FINALIST

November 2013: Social Buzz Awards – Best Social Media Customer Service Strategy for Driving Engagement: A Real Customer Journey - FINALIST

 

Marketing

May 2014:The DRUM Marketing Awards - New Product/ Service Launch Strategy for ‘Sapphire: Adding Sparkle to UK Buses’ – FINALIST

February 2014: Chartered Institute of Marketing Awards – Customer Experience for ‘Sapphire: Adding Sparkle to UK Buses’ – FINALIST

Business

April 2015: Environment & Energy Awards – Sustainable Business of the Year - FINALIST

November 2014: National Business Awards – Customer Focus for ‘Sapphire: Adding Sparkle to UK Buses’ – FINALIST

October 2014: Customer Experience Awards - Automotive, Travel & Transport for ‘Sapphire: Adding Sparkle to UK Buses’ – RUNNER UP