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Arriva in the North East

Terms and conditions of use for the Employer Travel Club

By setting up your Direct Debit you accept the terms and conditions as set out below:

  • The contract is a rolling one month contract and you are free to cancel your Direct Debit at any time. You must do this through your bank and then email [email protected] to confirm.
  • No refunds will be given for part usage of a month’s travel and you will be responsible for funds being available in your account to be entitled to receive your ticket.
  • Tickets are non-transferable and only valid to the purchaser.
  • Lost or damaged tickets are the responsibility of the owner and while Arriva will do their best to provide a replacement for lost or stolen tickets they cannot be held responsible for any inconvenience or financial loss accruing from the loss or otherwise of your ticket. Replacement tickets are £25. This can be added to your next Direct Debit payment or paid by debit/credit card over the phone.
  • Tickets are valid only on Arriva buses and are subject to the presentation of a valid staff pass when boarding or challenged by a revenue inspector.
  • Application details will be validated with your employer to ensure that you are entitled to this offer. This will involve sharing personal information [first name, surname and postcode] via secure methods