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Arriva in the North East

Frequently Asked Questions about the Employer Travel Club

Q - What is Employer Travel Club (ETC)?

A - Employer Travel Club is a scheme which allows employees of member companies to buy their bus tickets at the annual rate (which is the cheapest way of buying a ticket) but pay for the ticket on a monthly basis.


Q - How does it work?

A - Your company signs up to the Employer Travel Club and you will be provided with a link to your company’s website page where you can sign up securely and easily. Mobile annual tickets (available via our app, see below) will be pushed to your device 5 days after payment has been taken. Standard tickets are sent out on a monthly basis, tickets are typically printed and sent out within three working days of your Direct Debit being processed, following validation with your employer, and will be dated ten days after payment to make sure they arrive in time.


Q - Do I have to sign up for the whole year?

A - No there is a one month rolling contract and you can cancel your direct debit any time. You are in complete control. You must cancel you direct debit via your bank and inform Arriva at [email protected].


Q - How can I buy a ticket?

A - Tickets are only available online.


Q - Will I need an app to use mobile phone tickets?

A - You must download the Arriva m-ticket app for this service. You will also need to register and make sure your mobile number and email address are complete on registration so we can contact you. It is not Arriva's responsibilty to contact you if you have not set up your account. Mobile tickets will be pushed to your device 5 days after payment has been taken. If a payment is not made the ticket will be removed from your phone.


Q - I don’t travel to work every day do I have to buy a monthly ticket?

A - It is worth looking at the cost and benefits of a monthly ticket as the monthly ticket does allow you to take up to two children free when travelling at the weekends or bank holidays.


Q - My question isn’t here what do I do?

A - Email [email protected] and we will do our best to answer your questions within 48 hours (Mondays to Friday)