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Arriva in the North East

Warranty Coordinator




Arriva, part of the Deutsche Bahn group, is one of the largest transport services organisations in Europe, employing some 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We operate an extensive range of services including buses, trains, health and social transport services, airport related transport services, commuter coaches and water buses. We also engage in bus and coach distribution.

An opportunity now exists to join our purchasing team based at our Head Office in Sunderland as a Warranty Coordinator. Reporting to the Purchasing Manager, your role will be to lead the claims and return process on all warranty items used for the maintenance of our fleet across Arriva North East and Yorkshire.

The key responsibility is to oversee the warranty procedure for all depots, verifying documentation of repairs for warranty coverage and payment. We are seeking a candidate who can work to a high standard of accuracy, paying close attention to detail. You must be tenacious in investigating and challenging any warranty claims to ensure maximum value is recovered on any pre and outstanding claims.


Good communication skills and relationship management are essential to this role as you will be required to liaise with both internal departments and external suppliers/manufacturers. Key to the success of the role will be through adopting a proactive approach to warranty management by keeping abreast of all factory recalls and announcements.

The successful candidate must be a highly motivated and proactive individual, with excellent organisational and interpersonal skills. Applicants will have the ability to work unsupervised, and the ability to use their own initiative to solve problems. Being computer literate and competent in the use of MS Word, Excel, PowerPoint and Outlook will be essential in this role.


In return we offer competitive rates of pay, contributory pension scheme, excellent holdiay entitlement, free bus travel, child care vouchers and employee discount scheme.

How to Apply

If you are interested, please send a covering letter and CV, to: Debra Gray, Regional HR Assistant, Arriva North East, [email protected] 1 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP.

Arriva North East, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP 

Closing Date: Fri 09 February, 2018

Reference Number:

Arriva is committed to diversity. If you’re good, you’re welcome.