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Arriva in the North East

Service Supervisor

Newcastle upon Tyne


Arriva, part of the Deutsche Bahn group, is one of the largest transport services organisations in Europe, employing some 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year.  We operate an extensive range of services including buses, trains, health and social transport services, airport related transport services, commuter coaches and water buses. We also engage in bus and coach distribution.

Arriva North East employs some 1500 staff and operates a fleet of 480 buses from 7 operating depots in Northumberland, Tyneside, County Durham, Teesside and North Yorkshire.  We are looking to appoint a Service Supervisor.


The successful applicant will provide supervision of daily run out from Jesmond Depot along with outstanding service to customers in the Newcastle area, through the supervising, controlling and coordinating of scheduled services from Newcastle City Centre Bus Stations – Haymarket and Eldon Square.

You will play a leading role in health and safety issues, investigating service delays, accidents and equipment failure.  You will need to be able to take charge of various situations, dealing with employees and customers in a clear and polite manner.

This is a challenging and demanding role and you will need tact, discretion and an excellent attitude to fulfil this high profile role.  A good understanding of bus operation is desirable plus knowledge of Newcastle and the surrounding area would be an advantage.  

Committed to delivering a better service to our customers, you will be motivated and be able to use your own initiative to resolve problems, be adaptable and flexible and be able to work effectively unsupervised.


The successful applicant will enjoy a range of benefits:

  • Village Access
  • Childcare Voucher
  • Employee Assistance Programme
  • Free Uniform
  • Free Bus Travel
  • Pension
  • Cycle to work scheme

How to Apply

Please use this link to apply for the position, rather than the form below:

Arriva North East, 1 Admiral Way, Doxford International Business Park, Sunderland. SR3 3XP

Closing Date: Fri 26 October, 2018

Reference Number: ncl/ss

Arriva is committed to diversity. If you’re good, you’re welcome.