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Arriva in the North East

Arriva Connect in the North East SmartZone

Get unlimited travel on Arriva, Stagecoach and Go North East buses with one of the North East Smartzone tickets. These are available for Sunderland, Newcastle and North Tyneside.

The smart card means there is no need for paper tickets, no need to make sure you have the right change and if you register your Connect Card, if you lose it, we can replace it with any existing products you have on the card.

How it works

To get your Connect Smartcard register and purchase your first North East Smartzone product. Your Connect card will be delivered with your first purchase within 5 working days.

Once you've received your Connect card you can purchase further North East Smartzone product online, these are collected on the bus (please allow up to 48 hours for collection, this must be an Arriva bus for your first journey).

Topping up is easy. Once you have your card and you know what ticket you want, you can top up:

  • online
  • on the bus (weekly only)

Arriva Connect in the North East SmartZone

What tickets are available?

Our great range of adult tickets are available to purchase on our Connect Card. 




Sunderland SmartZone






Newcastle SmartZone






North Tyneside SmartZone



Initially, only Adult products will be available.

More questions?

You may have more questions regarding Connect cards. Please take a look at our FAQ section, which should resolve most of your queries, however if not, please contact our Customer Services team.


FAQs for Arriva Connect

Got a question you need answering… find FAQs here