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Arriva in the North East

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Our contactless payment system is getting even better in 2019

We’re making bus travel even easier with awesome contactless technology in 2019!

Whether it’s a day out or your commute, there is great news for customers in the North East: we’re installing new contactless payment systems for all your bus travel!

If you’re not already familiar with contactless payment, it means no more last-minute fumbling around with your change or a hurried trip to the nearest cash point. Just hop on the bus, flash your method of payment on the scanner and you’re good to go. It couldn’t be simpler.

When will it be available in my area?

We’ll be replacing the ticket machines of the North East’s buses an area at a time. Check below to see when the expected changeover will be complete:


Introduction date Area covered

5th May 2019

Right across the Darlington, County Durham, Teesside and Cleveland area

12th May 2019

Northumberland and Tyne and Wear

What is contactless payment?

Contactless allows people to pay quickly and securely using a credit or debit card without the need to enter your PIN. Quick and fuss-free, contactless payment is becoming more and more popular as a means of paying for purchases £30 and under.

Not just limited to credit and debit cards, you can pay by contactless through a range of devices, including:

  • Stickers
  • Key fobs
  • Wearable devices, such as watches and wristbands
  • Mobile devices, such as smartphones and tablets


Check to see if your card or device has contactless capabilities so you can board the bus and pay using this simple, handy method.

Contactless payment symbol




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Apple Pay logo

Any questions?

All your queries are answered on our FAQs page.