Yorkshire Service Disruption (Updated)

Arriva repeats calls for strike to be suspended and confirms pay offer

Arriva repeats calls for strike to be suspended and confirms pay offer

With Arriva services in Yorkshire suspended following a second day of strikes, Arriva has today repeated its request to Unite’s leadership to immediately end the strike so that their union members can vote on the pay offer. 

The move comes as Arriva confirmed that it has offered the vast majority of workers in Yorkshire pay rises of between 7 and 12.5%, an unprecedented move in direct response to the cost-of-living pressures felt across the region.  The offer will see hourly rates top £13.00 for most drivers with trainee drivers set to start on at least £10.30 an hour.

Commenting on the offer Gavin Peace, Area Operations Director for Arriva North East & Yorkshire said:

“Our people play a hugely important role keeping communities moving and they fully deserve a pay rise – especially with the cost-of-living increasing so much.  

It’s why despite the significant pressures on the bus sector with increasing costs and passenger numbers still at below pre-pandemic levels, we have offered our people pay rises of between 7 and 12.5%. 

This is an unprecedented pay offer, with increases far higher than most workers are receiving from their employers at a time of considerable economic pressure.

We’re baffled as to why the Unite trade union wouldn’t put this generous offer to their own members and allow them to exercise their democratic right to vote. This unjustified strike is causing such disruption for the public and it should be called off immediately."


Frequently Asked Questions:

1) I have purchased a ticket to travel which is now on a strike day. Can I get a refund of my ticket?

If you hold a ticket which is valid on a strike day and we will be issuing the days missed as a form of credit.

Please contact our customer services team by clicking on this link arrivabus.co.uk/help/contact-us

Depending on your ticket type you will need to provide the following information:

  • Paper ticket: please provide an image of the ticket with your credit request.  Together with your postal address.
  • M-Ticket: please provide your order ID which can be found on the email confirmation you received when you purchased the ticket.
  • Arriva Connect Smart Cards: please provide the long card number found on the card and the email address linked to your connect account.
  • Metro/M-card: please contact Mcard directly at m-card.co.uk/contact-us

2) Will you be providing compensation for any other costs I incur as a result of the strike?

Unfortunately, it is not possible to provide compensation for any additional costs you may incur due to the strike. 


Date: 8th June 2022

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