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Arriva in Kent and Surrey

Frequently Asked Questions about the Employer Travel Club

Q - What is Employer Travel Club (ETC)?

A - The Employer Travel Club (ETC) scheme allows employees to pay for their Annual ticket spreading the cost by monthly Direct Debit. The employer would have to join this scheme with Arriva so the employees can benefit.

The saving is calculated on a typical 4-weekly ticket over a 12 month period compared to the annual saver monthly cost.

Q - How does it work?

A - Companies join the Employer Travel Club membership scheme with Arriva and then are provided with a specific url to a bespoke microsite.

Employees can then arrange their Direct Debit via the microsite by choosing their chosen ticket zone and preferred Direct Debit date.

Standard tickets are sent out to the employee home address each month or they can choose to receive their ticket via the Arriva m-ticket app (free to do download) This choice is available when adding the Direct Debit details.

m-tickets will appear on the mobile device the day before they are due to begin – all you need to do is ‘activate’ the ticket in the ‘my tickets’ section of the m-ticket app. Please note the day you activate the ticket, is the day it will become valid. (Typically you will be sent an annual ticket to your device instead of monthly. This will be cancelled if the Direct Debit payment is not made)

In general, tickets are valid from the 12th to the 11th of the following month if the Direct Debit payment is on the 1st of the month. Payment made on the 15th – ticket will be valid from the 27th until the 26th of the following month.

Q - Do I have to sign up for the whole year?

A - No there is a one month rolling contract and you can cancel your direct debit any time. You are in complete control. You must cancel your Direct Debit directly with your Bank/Building Society NOT Arriva. Recommended that you give your account holder at least 10 working days before your next payment is due.

Arriva will not be held accountable or offer refunds if the individual has not cancelled their Direct Debit in time before the following payment.

Q - I don’t travel to work every day do I have to buy a monthly ticket?

A - It is worth looking at the cost and benefits of a monthly ticket as the monthly ticket does allow you to take up to two children free when travelling at the weekends or bank holidays and the travel is unlimited within your chosen ticket zone.

Q – What if I need to change my address/account details/ticket zone?

A – Very simple. Contact the Arriva ETC department via email, quote your full name and ticket zone and inform us you need to change some information – please leave a contact telephone number so we can call you back. Please don’t email account or address details in an email.

Q - My question isn’t here what do I do?

A - Email [email protected] and we will do our best to answer your questions within 48 hours (Mondays to Friday)