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Arriva in Kent and Surrey

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Top news, contactless payments are coming to the Kent and Surrey region!

Tap and ride with instant contactless payments via your card or Apple/Android device

We’re making boarding our buses in Kent and Surrey easier with the roll out of contactless payments on all our local routes between now and early 2019. Pay with a tap anywhere, anytime – and never spend your mornings scrambling for change again.

Contactless payments make riding the bus more convenient than ever. All you need is a debit or credit card, or a contactless-ready device and you can pay for fares with a tap, making it even easier to get where you need to go in the Kent and Surrey region onboard an Arriva bus.

When will it be available in my area?

Contactless is already available on some routes in Kent and Surrey, and we’re working hard to roll out the technology to other areas in the coming months. Find out when it’ll be available on your local buses below:

Introduction date Area covered
NOW AVAILABLE! Guildford and West Surrey
18th November 2018 Tunbridge Wells, Tonbridge and Sevenoaks area (initially excluding some service 7 buses between Tunbridge Wells and Maidstone)
3rd February 2019 Maidstone, the Medway Towns, Isle of Sheppey, Gravesend and Dartford area

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What is contactless payment?

Contactless payment is a new way to pay for tickets onboard Arriva buses. It lets you use your debit or credit card, or your preferred device, to make instant payments aboard our buses – so you don’t need to look for spare change before your morning commute.

Contactless payments are instant and secure, and you’ll never need to enter your pin code. Simply tap your card or device on the ticket machine and technology does the rest. There’s no minimum spend to use contactless, but there is a maximum of £30.

You can also take advantage of contactless payments on contactless-ready devices, including:

  • Apple/Android smartphones and tablets
  • Wearable devices, like Fitbit wristbands
  • Fobs
  • Stickers

Check that your card or device is contactless-ready before you board to benefit from instant, cash-free payments.

Any questions?

All your queries are answered on our FAQs page.