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Arriva in Herts and Essex

April Fool's Terms and Conditions


  1. The Promoter: Arriva UK Bus Ltd, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP UK ("Arriva").
  2. The promotion is only open to customers who reside in Kent, Hertfordshire and Essex except employees of the Promoter, their families, agents or any third party directly associated with administration of the promotion.
  3. There is one (1) prize available. Two tickets for afternoon tea on The Thames on a CityCruises boat on the Thames.
  4. To enter the promotion to win a two tickets for afternoon tea on a CityCruises boat on The Thames, customers must fill out data capture form on the April’s Fools webpage (,between 00:01AM on 1st April 2018 and 23:59PM on 9th April 2018 (Promotional Period).
  5. Entries will only be valid if received between 00:01AM on 1st April 2018 and 23:59PM on 9th April 2018. Entries received outside of this timeframe will not be valid.
  6. The Promotion is free to enter and no purchase is necessary.
  7. Participation instructions form part of these terms and conditions. Any entry not complying with these terms and conditions will be invalid.
  8. The Promoter accepts no responsibility for submissions not successfully completed or disruption to promotion participation due to a technical fault, technical malfunction, handset technical fault or malfunction, computer hardware or software failure, satellite, network or server failure of any kind for any reason.
  9. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions. Please retain a copy for your information.
  10. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entering their details on the data capture form on the website for their entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
  11. One winner will be chosen from the submissions received within the Promotional Period by a random draw performed by a computer on 10th April 2018 between 09:01AM and 3:00PM and the winner will be contacted by email on 10th April 2018.
  12. If the winner does not respond to the Promoter after a total of three (3) attempts of contact, and fourteen (14) days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  13. The prize will consist of a two tickets for afternoon tea on a CityCruises boat on the The Thames on a date of the customers choosing. Once a date has been confirmed tickets will then be dispatched.
  14. The CityCruises ticket is subject to its own terms and conditions available at Please ensure that you are willing to be bound by these regulations before entering the April Fools prize draw to win the two tickets for afternoon tea on a CityCruises boat on The Thames. 
  15. To redeem the prize the winner will need to confirm a date to use the tickets when contacted by Arriva through e-mail.
  16. Any costs incidental to the fulfilment of a prize (other than delivery of the same in accordance with these terms) will be the responsibility of the winner.
  17. The winner's name and county can be obtained by sending an email to [email protected] within thirty five (35) of days after the Closing Date.
  18. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
  19. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
  20. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  21. Winners may be required to participate in publicity related to the prize draw which may include the publication of their name and photograph in any media.
  22. The promotion is governed by English law and participants submit to the jurisdiction of the English courts.
  23. If the Promoter reasonably believes that any entry action is being made unlawfully or illegally, they may reject or cancel any entry and you agree that you will have no claim against the Promoter in respect of any rejection or cancellation.
  24. The Promoter reserves the right to take any further action it deems appropriate in such instances.
  25. The Promoter reserves the right at its sole discretion to eliminate or disqualify any entries or entrants it regards as being in breach of these conditions or the spirit of the promotion.
  26. The Promoter reserves the right to extend, amend, terminate or suspend the Promotion at any time.
  27. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Twitter.