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Arriva in Herts and Essex

Frequently Asked Questions about the Employer Travel Club

What is Employer Travel Club (ETC)? Employer Travel Club is a scheme which allows employees of members of Colchester Travel Plan Club (CTPC) to buy their bus tickets at the annual rate (which is the cheapest way of buying a ticket) but pay for the ticket on a monthly basis. You are entitled to this discount scheme while your company is a member of the Colchester Travel Plan Club and while you are employed, volunteering or studying for your company.

How does it work? Your organisation accesses the Employer Travel Club through its membership of the CTPC. You will be provided with a link to the CTPCs ETC website page where you can sign up securely and easily. Mobile annual tickets (available via our free M-Ticket app, see below) are sent out within three working days. Please note it takes ten working days to set up a direct debit, please allow plenty of time to make sure you get the start date you need.

Do I have to sign up for the whole year? No it is a one month rolling contract and you can cancel your direct debit any time. You are in complete control. You must cancel your direct debit via your bank and inform Arriva at [email protected].co.uk.

How can I buy a ticket? Tickets are only available online. A link to the CTPCs ETC webpage will be provided when they join the CTPC. Two children travel at weekends Paper tickets allow two children (under 16) to travel for free with the ticket holder. All three must travel together.

Mobile tickets You must download the Arriva M-ticket app for this service. You will also need to register and make sure your mobile number and email address are complete on registration so we can contact you. You will receive an annual ticket (no need to send monthly tickets each month) that will appear in your ticket list up to three working days after payment. If a payment is not made the ticket will be removed from your phone.

I don’t travel to work every day? It is worth looking at the cost and benefits of a monthly ticket as the monthly ticket does allow you to take up to two children free when travelling at the weekends or bank holidays (not yet available with a mobile ticket).

My question isn’t here what do I do? Talk to your Travel Plan Representative or email [email protected] and we will do our best to answer your questions within 48 hours (Mondays to Friday).