Coronavirus Safer Travel

The most recent government advice for us all

As further lockdown restrictions lift and more people return to travelling with us we are here to support our local communities.

When you travel with us please follow the below advice: 

  • Face coverings must be worn at all times* when travelling 
  • Pay by contactless or use the app if possible
  • If you are paying by cash, wherever possible, please pay the exact fare

*unless exempt

We are also operating at a reduced capacity onboard our buses. Please follow the latest guidance and be considerate of others when travelling:

  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer. 

If you would like more information about travelling safely, you can find in-depth FAQs about Coronavirus and bus travel here. 

Information about the service levels in your region can also be found here.

Due to social distancing guidance, we continue to have reduced capacity on board our buses. The following graph highlights the best times for you to travel on our buses. If you can, please avoid early morning journeys from 6am – 9am and early evening journeys from 2pm – 5pm, when our services are most busy. This will help us ensure we can get as many customers and key workers to their destinations whilst adhering to social distancing capacity guidance. For more info, head to our FAQs page here. 

Face coverings

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What you need to know

Face coverings mandatory in shops, supermarkets, shopping centres and enclosed transport hubs

From Monday 15th June 2020 in England and Monday 27th July in Wales, the government announced face coverings are mandatory on public transport. Arriva has updated its conditions of carriage to adopt this policy. Arriva Bus continues to work with the relevant government authorities around further guidance and we will continue to publish information as we receive it on our website and social media channels.

You can read the full guidance for England on the Gov.uk website here.
You can read the full guidance for Wales on the Gov.Wales website here.

Key points:

  • Face coverings are mandatory in enclosed public spaces including shops, supermarkets, shopping centres and transport hubs
  • The requirements mean face coverings must be worn in indoor train stations and terminals, airports, maritime ports, and indoor bus and coach stations, travel shops or terminals
  • The measures are an important step in reducing the spread of Coronavirus
  • Anyone who doesn’t abide by the regulations – and is not exempt under one of the categories set out in the regulations – could face a fine by the police of up to £200 in England and £60 in Wales (which doubles for each subsequent offence up to a maximum of £1920)

Who needs to wear a face covering and who is exempt?

Face coverings must be worn by all customers onboard our buses unless they are exempt. This includes children under 11, people with breathing difficulties and those with a condition that might make it difficult to wear a face covering. As our drivers sit behind screens, they do not need to wear a face covering. You will also find more information on face covering exemptions in our 'face coverings and social distancing' FAQ section here.

How to wear them properly and how to make your own 

A face covering is a cloth covering that covers the wearer’s nose and mouth which can be made at home. You should not use medical grade PPE as this needs to be reserved for health and care workers. People should make or buy their own. However, someone wearing PPE would be compliant with the regulation. Homemade cloth face coverings can help reduce the risk of transmission in some circumstances. Face coverings are not intended to help the wearer, but to protect against inadvertent transmission of the disease to others if you have it asymptomatically.

The English government has issued guidance notes on how to make and wear your own face covering that can be found here.

The Welsh government has also issued guidance notes that can be found here.

Who can travel?

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Government advice recommends that if you choose to travel by public transport, you should: 

  • Plan ahead and avoid busy times and routes 
  • Regularly wash or sanitise your hands

We also advise that when you travel with us, please travel safely:

  • Face coverings must be worn at all times* when travelling 
  • Pay by contactless or use the app if possible
  • If you are paying by cash, wherever possible, please pay the exact fare

*unless exempt

We are also operating at a reduced capacity onboard our buses. Please follow the latest guidance and be considerate of others when travelling:

  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer.  

Social distancing onboard

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Our COVID-19 secure certificate and our social distancing poster help you understand social distancing onboard and our commitment to keeping you safe.

You can also view our COVID-19 risk assessment, outlining how our Arriva Bus sites, fleets and services are COVID-19 secure. 

Our onboard safe travel guide

Throughout the pandemic, customer safety has been our priority and we will continue to follow the very latest government guidance to keep you safe. This animated guide provides you with all the information you need for travelling safely onboard our buses.

 

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Coronavirus Timetable Information

Stay up to date with the latest Coronavirus timetables in your area.

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School Timetable Information

We’re here to support you with safely travelling to your place of study. Find the latest school timetables in your area.

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