Coronavirus Safer Travel

The most recent government advice for us all

As lockdown restrictions lift and more people return to travelling with us we are here to support our local communities.

When you travel with us, please follow the latest government guidance for England and Wales and be considerate of others when travelling:  

In England:

  • From Monday 19th July, it is expected that passengers wear a face covering in busy spaces

  • Please pay by contactless or use the Arriva UK Bus app, if possible

  • If you are paying by cash, wherever possible, please pay the exact fare

In Wales or on our crossborder services into Wales: 

  • Face coverings must be worn at all times* when travelling 

  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer. 

  • Please pay by contactless or use the Arriva UK Bus app, if possible

  • If you are paying by cash, wherever possible, please pay the exact fare

*unless exempt

If you would like more information about travelling safely, you can find in-depth FAQs about Coronavirus and bus travel here. 
Information about service levels in your region can also be found using the journey planner on this page. Simply put in your location and destination and it will give you all the buses available at the time chosen

Face coverings

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What you need to know when travelling in England:

Following government advice, from Monday 19th July 2021 in England, it is expected that passengers wear a face covering in busy spaces and they travel with consideration for others. 

What you need to know when travelling in Wales:

In Wales and on our crossborder services into Wales, it is mandatory to wear a face covering on public transport and in enclosed transport hubs, unless exempt.
Exemptions apply to children under 11, people with breathing difficulties and those with a condition that might make it difficult to wear a face covering. Additionally, as our drivers sit behind screens, they do not need to wear a face covering. 
The requirements also mean face coverings must be worn in indoor train stations and terminals, airports, maritime ports, and indoor bus and coach stations, travel shops or terminals.
Anyone who doesn’t abide by the regulations – and is not exempt under one of the categories set out in the regulations – could face a fine by the police of up to £60 in Wales (which doubles for each subsequent offence up to a maximum of £1920)

 

Arriva has updated its conditions of carriage to adopt the above policies. Arriva Bus continues to work with the relevant government authorities around further guidance and we will continue to publish information as we receive it on our website and social media channels.

You can read the full guidance for England on the Gov.uk website here.
You can read the full guidance for Wales on the Gov.Wales website here.

How to wear a face covering properly and how to make your own:

A face covering is a cloth covering that covers the wearer’s nose and mouth which can be made at home. You should not use medical grade PPE as this needs to be reserved for health and care workers. People should make or buy their own. However, someone wearing PPE would be compliant with the regulation. Homemade cloth face coverings can help reduce the risk of transmission in some circumstances. Face coverings are not intended to help the wearer, but to protect against inadvertent transmission of the disease to others if you have it asymptomatically.
The English government has issued guidance notes on how to make and wear your own face covering that can be found here.
The Welsh government has also issued guidance notes that can be found here.

Who can travel?

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Government advice recommends that if you choose to travel by public transport, you should: 

  • Plan ahead and avoid busy times and routes 
  • Regularly wash or sanitise your hands

We also advise that when you travel with us, please travel safely:

In England:

  • Following government guidance, from Monday 19th July 2021, it is expected that passengers wear a face covering in busy spaces. Please travel with consideration for others. 

  • Please pay by contactless or use the app, if possible

  • If you are paying by cash, wherever possible, please pay the exact fare

In Wales or on our crossborder services into Wales: 

  • Face coverings must be worn at all times* when travelling 

  • Pay by contactless or use the app if possible

  • If you are paying by cash, wherever possible, please pay the exact fare

  • We are also operating at a reduced capacity onboard our buses in Wales. Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer. 

*unless exempt

Social distancing onboard in Wales

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If you are travelling on our services in Wales or our crossborder services into Wales, our COVID-19 secure certificate and our social distancing poster help you understand social distancing onboard and our commitment to keeping you safe.

You can also view our COVID-19 risk assessment, outlining how our Arriva Bus sites, fleets and services are COVID-19 secure. 

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