Contact us

Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help.

Need to get in touch with us? There are many ways to contact us:

  • Fill out our Customer Services contact form
  • Phone our Customer Services team
  • On our social media channels

We aim to answer queries efficiently and welcome your feedback, helping us to improve your experience with Arriva.

Fill out our contact form


If you would like to make a complaint, commendation or you have a query, you can fill out our Customer Services contact form here.

Phone us


Need to speak to someone? Call our Customer Services team on:

0344 800 44 11

Please note that calls may be recorded for training and development purposes so that we can continue to improve our service to you.

Our opening hours are: 8am to 5pm Monday to Friday

Write to us


Our addresses:

Outside London

Arriva Customer Services
487 Dunstable Road

London Only

Arriva Customer Services
N22 4BR

Find us on social media


Find your regional Facebook and Twitter pages below and get connected. By using or accessing our social media page, we request you to comply with our Social Media House Rules.

Here at Arriva, we have split our social profiles into regions. This means it gives you more relevant and up-to-date information on service updates and interesting news. Or you can view our national YouTube, TikTok and Instagram channels.

Arriva North East

Arriva Yorkshire

Arriva North West

Arriva Wales

Arriva Midlands West

Arriva Midlands East

Arriva Milton Keynes

Arriva Beds and Bucks

Green Line

Arriva Herts and Essex

Arriva Kent and Medway

National Accounts

Lost property

  • If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101.
  • If you have lost property elsewhere in the UK, please fill out our lost property form here.

Advertise with us


You can broadcast your company’s message far and wide by advertising with Arriva buses.

Arriva buses can be seen in towns and cities across the UK. Millions of passengers hop on a bus and millions more see them going about their business, day in, day out.

It's an opportunity for advertisers to get their message in front of their target customers, by advertising inside and outside of the buses and on bus tickets.

Find out more about our specialist advertising partners and let them put together a standout campaign for your business.

Different ways to advertise:

  • Inside and outside Arriva Buses
  • On Arriva bus tickets

Transporting the nation’s consumers, buses come into contact with them throughout the day - whether we are travelling on them, passing them in the street or following them down the road. If you’re seeing buses you are seeing bus advertising.

The advertising on Arriva's buses is handled by media company Global.

Global has conducted research into how consumers interact with the media and has found that bus advertising is not only welcomed, seen and remembered but in fact, over 80% of people have acted on an advert that they have seen on a bus. For an advertiser, there is no better way to show your business to your potential customers.

There's flexibility to offer a range of formats for a range of budgets, so you will find a solution that helps you to build business and bring in more customers.

Visit the Global website to find out what bus advertising can do for your business.

Travel Shops


Our Luton Travel Shop is open and our Green Line service tickets are available from our Green Line Travel Shop in Victoria Station. 

If you are in our Yorkshire region, you can still apply for bus passes via or visit a Metro Travel Centre. Across the UK, concessionary passes can be renewed at your local post office or by searching the site.

For more details of the services we offer through Travel Shops, click here.

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