Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help.
Need to get in touch with us? There are many ways to contact us:
- Fill out our Customer Services contact form
- Phone our Customer Services team
- Live chat
- Email us
- On our social media channels
We aim to answer queries efficiently and welcome your feedback, helping us to improve your experience with Arriva.
Fill out our contact form
If you would like to make a complaint, commendation or you have a query, you can fill out our Customer Services contact form here.
Need to speak to someone? Call our Customer Services team on:
0344 800 44 11
Please note that calls maybe recorded for training and development purposes so that we can continue to improve our service to you.
Opening hours: 8am to 5pm Monday to Friday.
Write to us
Arriva Customer Services
487 Dunstable Road
Arriva Customer Services
Find us on social media
Find your regional Facebook and Twitter pages below and get connected. By using or accessing our social media page, we request you to comply with our Social Media House Rules.
Here at Arriva, we have split our social profiles into regions. This means it gives you more relevant and up-to-date information on service updates and interesting news. Or you can view our national YouTube and Instagram channels.
Arriva North East
Arriva North West
Arriva Midlands West
Arriva Midlands East
Arriva Milton Keynes
Arriva Beds and Bucks
Arriva Herts and Essex
Arriva Kent and Medway
Use our website’s live chat feature to get in touch. This tool can be accessed from your desktop, mobile or tablet device. Find out about our live chat service here.
- If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101.
- If you have lost property elsewhere in the UK, please fill out our lost property form here.
Arriva operates a press office 24 hours a day, 7 days a week and we work hard to make sure that journalists receive a timely response.
For press enquiries relating to local bus services, please find the contact details below.
Please note that these contacts will be unable to help with customers’ timetable enquiries, complaints, lost property or any other service-related matters.
Email: [email protected]
Telephone: 03455 010101
Buses in London are operated under contract to Transport for London (www.tfl.gov.uk) All press enquiries should be direct to the TfL press office on 0845 601 4141 (strictly media calls only).
To contact Arriva plc, please visit: www.arriva.co.uk.
Advertise with us
You can broadcast your company’s message far and wide by advertising with Arriva buses.
Arriva buses can be seen in towns and cities across the UK. Millions of passengers hop on a bus and millions more see them going about their business, day in, day out.
It's an opportunity for advertisers to get their message in front of their target customers, by advertising inside and outside of the buses and on bus tickets.
Find out more about our specialist advertising partners and let them put together a standout campaign for your business.
Different ways to advertise:
- Inside and outside Arriva Buses
- On Arriva bus tickets
Transporting the nation’s consumers, buses come into contact with them throughout the day - whether we are travelling on them, passing them in the street or following them down the road. If you’re seeing buses you are seeing bus advertising.
The advertising on Arriva's buses is handled by media company Global.
Global has conducted research into how consumers interact with the media and has found that bus advertising is not only welcomed, seen and remembered but in fact, over 80% of people have acted on an advert that they have seen on a bus. For an advertiser, there is no better way to show your business to your potential customers.
There's flexibility to offer a range of formats for a range of budgets, so you will find a solution that helps you to build business and bring in more customers.
Contact Global on 0800 808 561 or visit the Global website to find out what bus advertising can do for your business.
To find details of where we have travel shops and the services provided, please visit our dedicated travel shops page here.