Contact us

Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help.

Need to get in touch with us? There are many ways to contact us:

  • Fill out our Customer Services contact form
  • Phone our Customer Services team
  • Email us
  • On our social media channels

We aim to answer queries efficiently and welcome your feedback, helping us to improve your experience with Arriva.

Fill out our contact form

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If you would like to make a complaint, commendation or you have a query, you can fill out our Customer Services contact form here.

Phone us

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Need to speak to someone? Call our Customer Services team on:

0344 800 44 11

Please note that calls maybe recorded for training and development purposes so that we can continue to improve our service to you.

Opening hours: 8am to 5pm Monday to Friday.

Write to us

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Our addresses:

Outside London

Arriva Customer Services
487 Dunstable Road
FREEPOST ANG7624
Luton
Bedfordshire
LU4 8DS

London Only

Arriva Customer Services
FREEPOST ND6721
London
N22 4BR

Find us on social media

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Find your regional Facebook and Twitter pages below and get connected. By using or accessing our social media page, we request you to comply with our Social Media House Rules.

Here at Arriva, we have split our social profiles into regions. This means it gives you more relevant and up-to-date information on service updates and interesting news. Or you can view our national YouTube and Instagram channels.

Arriva North East

Arriva Yorkshire

Arriva North West

Arriva Wales

Arriva Midlands West

Arriva Midlands East

Arriva Milton Keynes

Arriva Beds and Bucks

Green Line

Arriva Herts and Essex

Arriva Kent and Medway

Arriva Surrey

View our national YouTube and Instagram channels.

Lost property

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  • If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101.
  • If you have lost property elsewhere in the UK, please fill out our lost property form here.

Press enquiries

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Arriva operates a press office 24 hours a day, 7 days a week and we work hard to make sure that journalists receive a timely response.

For press enquiries relating to local bus services, please find the contact details below.

Please note our press line will be unable to help with customer timetable enquiries, complaints, lost property or any other service-related matters, to contact customer services please fill out this form or call customer services on 0344 800 44 11.

Press Email: [email protected]

Press Telephone: 03455 010101

Arriva London

Buses in London are operated under contract to Transport for London (www.tfl.gov.uk) All press enquiries during office hours should be sent directly to the TfL press office at [email protected] For urgent enquiries out of office hours, call 0343 222 4141. Press office hours are 07.45 - 19.00 on weekdays.

Arriva plc

To contact Arriva plc, please visit: www.arriva.co.uk.

Advertise with us

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You can broadcast your company’s message far and wide by advertising with Arriva buses.

Arriva buses can be seen in towns and cities across the UK. Millions of passengers hop on a bus and millions more see them going about their business, day in, day out.

It's an opportunity for advertisers to get their message in front of their target customers, by advertising inside and outside of the buses and on bus tickets.

Find out more about our specialist advertising partners and let them put together a standout campaign for your business.

Different ways to advertise:

  • Inside and outside Arriva Buses
  • On Arriva bus tickets

Transporting the nation’s consumers, buses come into contact with them throughout the day - whether we are travelling on them, passing them in the street or following them down the road. If you’re seeing buses you are seeing bus advertising.

The advertising on Arriva's buses is handled by media company Global.

Global has conducted research into how consumers interact with the media and has found that bus advertising is not only welcomed, seen and remembered but in fact, over 80% of people have acted on an advert that they have seen on a bus. For an advertiser, there is no better way to show your business to your potential customers.

There's flexibility to offer a range of formats for a range of budgets, so you will find a solution that helps you to build business and bring in more customers.

Contact Global on 0800 808 561 or visit the Global website to find out what bus advertising can do for your business.

Travel Shops

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Unfortunately, as of the end of October, we will be closing the majority of our Travel Shops.  

Our Luton Travel Shop will be remaining open and our Green Line service tickets will be available from our Green Line Travel Shop in Victoria Station. 

The Leicester St Margaret's Bus Station Travel Shop will be closing this Saturday 31st October 2020.

If you are in our Yorkshire region, you can still apply for bus passes via wymetro.com or visit a Metro Travel Centre. Across the UK, concessionary passes can be renewed at your local post office or by searching the www.gov.uk site.

For more details of the services we offer through Travel Shops, click here.

Thank you to all our staff and customers over the years.

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