Green Line Coronavirus Safer Travel

The most recent government advice for us all

Last updated 11th June 2021

As restrictions start to lift and more people return to travelling with us, we are here to support our local communities.

If you travel with us, please travel safely:

  • Face coverings must be worn at all times* when travelling 
  • Pay by contactless or use the app if possible
  • Cash will be accepted but exact fares only, no change given
  • Plan your journeys in advance 

*unless exempt

We are also operating at a reduced capacity onboard our coaches. Please follow the latest guidance and be considerate of others when travelling. 

  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer. 

Government advice also recommends that if you do choose to travel you should:

  • Plan ahead and avoid busy times and routes on public transport
  • Regularly wash or sanitise your hands

Should you choose to travel with us and would like more information about travelling safely, you can find in-depth FAQs about Coronavirus and coach travel here.

Face coverings

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Face coverings mandatory in shops, supermarkets, shopping centres and enclosed transport hubs

From Monday 15th June 2020, the government announced face coverings are mandatory on public transport. Green Line has updated its conditions of carriage to adopt this policy. Green Line continues to work with the relevant government authorities around further guidance and we will continue to publish information as we receive it on our website and social media channels.

You can read the full guidance for England on the Gov.uk website here.

Key points:

  • Face coverings are mandatory in enclosed public spaces including shops, supermarkets, shopping centres and transport hubs
  • The requirements mean face coverings must be worn in indoor train stations and terminals, airports, maritime ports, and indoor bus and coach stations, travel shops or terminals
  • The measures are an important step in reducing the spread of Coronavirus
  • Anyone who doesn’t abide by the regulations – and is not exempt under one of the categories set out in the regulations – could face a fine by the police of up to £200

Who needs to wear a face covering and who is exempt?

Face coverings must be worn by all customers onboard our buses unless they are exempt. This includes children under 11, people with breathing difficulties and those with a condition that might make it difficult to wear a face covering. You will also find more information on face covering exemptions in our 'face coverings and social distancing' FAQ section here.

How to wear them properly and how to make your own 

A face covering is a cloth covering that covers the wearer’s nose and mouth which can be made at home. You should not use medical grade PPE as this needs to be reserved for health and care workers. People should make or buy their own. However, someone wearing PPE would be compliant with the regulation. Homemade cloth face coverings can help reduce the risk of transmission in some circumstances. Face coverings are not intended to help the wearer, but to protect against inadvertent transmission of the disease to others if you have it asymptomatically.

The government has issued guidance notes on how to make and wear your own face covering that can be found here.

Who can travel?

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Government advice recommends that if you choose to travel, you should: 

  • Plan ahead and avoid busy times and routes on public transport
  • Regularly wash or sanitise your hands

We also advise that if you do travel with us, please travel safely:

  • Face coverings must be worn at all times* when travelling 
  • Pay by contactless or use the app if possible
  • Cash will be accepted but exact fares only, no change given
  • Plan your journeys in advance 

*unless exempt

We are also operating at a reduced capacity onboard our coaches. Please follow the latest guidance and be considerate of others when travelling. 

Current guidance:

  • Please sit alone where possible, however, be aware that on busy journeys you may need to sit next to another customer. 

Please don’t travel:

  • If you feel unwell, have a high temperature, a new and continuous cough or experience a loss, or change to, your sense of smell or taste
  • Are self-isolating as a result of Coronavirus symptoms or sharing a household or support bubble with somebody with symptoms
  • Are clinically extremely vulnerable and cannot shield during your journey
  • Have been advised by the NHS Test and Trace Service that you should self-isolate
  • If you have any symptoms of Coronavirus, you should self-isolate at home and arrange to have a test to see if you have Coronavirus
  • If anyone in your household or support bubble has symptoms of Coronavirus, you should self-isolate

Social distancing onboard

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Our social distancing onboard poster and our COVID-19 secure certificate help you understand social distancing onboard and our commitment to keeping you safe.

You can also view our COVID-19 risk assessment, outlining how our Green Line coach sites, fleets and services are COVID-19 secure. 

More useful information

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