Family tickets

Christmas Family Ticket Offer terms and conditions

  1. The Promoter: Arriva UK Bus Ltd, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP UK ("Arriva").
  2. This offer is open to residents of, and visitors to, the UK.
  3. To claim the offer customers must purchase one of the Family Day tickets outlined in the table in clause 5 below when on board an Arriva Bus during the promotional periods (see clause 6 below). Customers must also be travelling on the same journey(s), in the issued zone, on the date of issue within a party of up to 5 people, with a maximum of 2 adults in the party.
  4. Customers can also buy tickets at the same price via m-ticket (directly via the m-ticket app or online for m-ticket fulfilment) for travel in the following zones when they select the ‘Family Day – Weekend-Hols’ option: Derby zone, Leicester and Derby Zone Plus zone, Milton Keynes zone, Luton and Dunstable zone.
  5. The promotional offers shall be deemed invalid when purchased outside of these time frames and the standard prices will apply.
  6. The table below details which Arriva Family Day tickets are part of the Christmas Family Day tickets offer, when the tickets are available to purchase and when they can be used (the promotional periods), the associated prices, how the Family Day tickets can be purchased and who is eligible to travel on the ticket:
    Region Zone Ticket Type Promotional periods (purchased and usage dates) Standard Price Reduced ticket price Ticket terms Maximum child age
    North East  North East  Regionwide  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £14  £10  Ticket available for up to 5 people, max 2 adults.                              up to 16 
    North East  Tyne and Wear  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £10  £8  Ticket available for up to 5 people, max 2 adults  up to 16 
    Yorkshire  Yorkshire  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £12  £9  Ticket available for up to 5 people, max 2 adults  up to 16 
    Yorkshire  Castleford Urban  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £8  £6  Ticket available for up to 5 people, max 2 adults  up to 16 
    Yorkshire  Doncaster Urban  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £9  £7  Ticket available for up to 5 people, max 2 adults  up to 16 
    Yorkshire  Leeds Urban  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £9  £7  Ticket available for up to 5 people, max 2 adults  up to 16 
    Yorkshire  West Yorkshire  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £10  £8  Ticket available for up to 5 people, max 2 adults  up to 16 
    North West  Merseyside  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £10  £8  Ticket available for up to 5 people, max 2 adults.
    Family Day tickets are only available to purchase after 9.30am.  
    up to 16 
    Wales  Wales  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £12  £10  Ticket available for up to 5 people, max 2 adults  up to 16 
    Wales  Chester Plus  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £9  £7  Ticket available for up to 5 people, max 2 adults  up to 16 
    Midlands  Derby  Family Day Ticket 30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £9  £6  Ticket available for up to 5 people, max 2 adults. 
    Family Day tickets are only available to purchase after 10am.

    up to 16

    Midlands  Leicester and Derby Zone Plus  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £12  £7  Ticket available for up to 5 people, max 2 adults  up to 16 
    Beds and Bucks  Milton Keynes  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £9  £6  Ticket available for up to 5 people, max 2 adults  up to 17 
    Beds and Bucks  Luton and Dunstable  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020
    £9  £6  Ticket available for up to 5 people, max 2 adults  up to 17 
    Beds and Bucks  Aylesbury  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019 – 5th January 2020 
    £7  £5  Ticket available for up to 5 people, max 2 adults  up to 17 
    Beds and Bucks  High Wycombe Town  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019– 5th January 2020 
    £8  £6  Ticket available for up to 5 people, max 2 adults  up to 17 
    Beds and Bucks  High Wycombe Plus  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019– 5th January 2020 
    £9  £7  Ticket available for up to 5 people, max 2 adults  up to 17 
    Kent and Surrey  Medway  Family Day Ticket  30th November 2019 – 1st December 2019
    7th December 2019 – 8th December 2019
    14th December 2019 – 15th December 2019
    21st December 2019– 5th January 2020 
    £11  £10  Ticket available for up to 5 people, max 2 adults  up to 16 

                                                                                                                                                                                                                            
  7. Family Day tickets that form part of the Christmas Family Day tickets offer remain subject to availability, normal age restrictions, and any other relevant standard terms and conditions of Arriva.
  8. Purchase instructions form part of these terms and conditions. Any purchase not complying with these terms and conditions will be invalid.
  9. The offer may not be used in conjunction with or in addition to any other discount voucher, prize, offer, promotion or concession rate.
  10. The Promoter accepts no responsibility for purchases not successfully completed or disruption to promotion participation due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind for any reason.
  11. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Purchase instructions are deemed to form part of the terms and conditions. Please retain a copy for your information.
  12. The promotion is governed by English law and participants submit to the jurisdiction of the English courts.
  13. If the Promoter reasonably believes that any action is being made unlawfully or illegally, they may reject or cancel any purchase and you agree that you will have no claim against the Promoter in respect of any rejection or cancellation.
  14. The Promoter reserves the right to take any further action it deems appropriate in such instances.
  15. The Promoter reserves the right at its sole discretion to reject or cancel any ticket purchases it regards as being in breach of these conditions or the spirit of the promotion.
  16. The Promoter reserves the right to extend, amend, terminate or suspend the Promotion at any time.
  17. Purchase of a Family Day ticket during the promotion purchase dates listed in clause 6 is deemed acceptance of these terms and conditions.