Coronavirus - Latest advice for you when travelling

10 July 20

Face coverings - what you need to know


Last reviewed 10/07/2020

On 15th June 2020, the Transport Secretary, Grant Shapps announced that face coverings are mandatory on public transport across England. In Wales, Arriva has also updated its conditions of carriage to adopt this policy. Arriva Bus continues to work with the relevant government authorities around further guidance and we will continue to publish information as we receive it on our website and social media channels.

You can read the full news story published on here.

Key points in the article:
  • The government asks transport operators in England to make wearing face coverings a requirement of using public transport from 15th June to coincide with the next stage of carefully easing restrictions
  • Bus, coach, train, tram, ferry and aircraft passengers must wear a face covering on their journey to help reduce the risk of transmission when social distancing is not always possible - with government also working with operators to ensure staff are provided with face coverings where appropriate
  • People should wash their hands or use hand sanitiser before putting their face covering on and after taking it off and it is important that people don’t touch their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus
  • Guidance remains to work from home if you can and avoid public transport where possible

Who needs to wear a face covering and who is exempt?

Face coverings must be worn by all customers onboard our buses unless they are exempt.
This includes children under 11, people with breathing difficulties and those with a condition that might make it difficult to wear a face covering. As our drivers sit behind screens, they do not need to wear a face covering. You will also find more information on face covering exemptions in our FAQ section here.

Face coverings - how to wear them properly and how to make your own

A face covering is a cloth covering that covers the wearer’s nose and mouth which can be made at home. You should not use medical grade PPE as this needs to be reserved for health and care workers. People should make or buy their own. However, someone wearing PPE would be compliant with the regulation. Homemade cloth face coverings can help reduce the risk of transmission in some circumstances. Face coverings are not intended to help the wearer, but to protect against inadvertent transmission of the disease to others if you have it asymptomatically. You can find out how to make one here. 

The government has issued guidance notes that can be found here. (

Key points in the article:

  • How to wear a face covering
  • How to keep your face covering sanitary
  • How to make your own - sew and no sew versions

You will also find more information on wearing a face covering in our FAQ section here.

Who can travel?

Please don’t travel if you feel unwell and have any of the following symptoms:

  • A high temperature
  • A new, continuous cough
  • A loss of, or change to, your sense of smell or taste


Social distancing onboard

The posters below are to help you understand social distancing onboard and our commitment to keeping you safe. Please click on the posters to view full size versions.

Please click here to view our COVID-19 risk assessment, outlining how our Arriva Bus sites, fleets and services are COVID-19 secure.