Cookie Policy

Information about our use of cookies

Our websites uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. By continuing to browse our sites, you are agreeing to our use of cookies.

What are Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

What types of Cookies are on our websites?

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

More Information



Session Cookie


This cookie is essential for our site to allow users to be recognised, so that any page changes, or item or data selections they do is remembered from page to page.


  • The most common example of this functionality is the shopping cart feature of any e-commerce site. When you visit one page of a catalogue and select some items, the session cookie remembers your selection so your shopping cart will have the items you selected when you are ready to check out. Without session cookies, if you click CHECKOUT, the new page does not recognize your past activities on prior pages and your shopping cart will always be empty.





ASP.NET_ SessionId

This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.



Auth Cookie

Forms Cookie

This cookie is essential and is used to tell the Web Application who you are, by looking at information such as your login Id and validate certain aspects such as permissions when accessing the site.


Referer Cookie

Referer Cookie


This Cookie stores referrer site information such as the URL of the site that you came from to reach the Arriva Bus website.


IsFromEcommerce Cookie

IsFromEcommerce Cookie

This cookie indicates whether the users has come through from the Arriva Bus Ecommerce site.




This Cookie indicates whether the user is in the process of applying for “Employer Traveller Club” scheme.




This cookie is essential the __cfduid cookie is used to override any security restrictions based on the IP address the visitor is coming from.

  • For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.







This cookie is used with the whoson service to help us provide on-line help services to the visitors of our website. This cookie holds a random number to uniquely identify a visitor. The cookie does not store any personally identifiable information.


Google Analytics





These cookies are used to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited




This cookie is used by Arriva to promote our services whenever the user is visiting other sites. If you have visited our site recently, the information stored in this cookie allows us to promote our services to you when you visit other sites.




LetsJoin Analytics

The LetsJoin analytics system uses cookies, log file data and embedded code to gather information regarding visitor activity on Arriva’s free Wi-Fi services. The data gathered is sent to Arriva's analytics partner, LetsJoin, for analysis and reporting. Arriva uses this information to help improve the services it provides to its users.



WiFi Service

Arriva uses data contained within the free_wifi cookie to help it identify the vehicle Wi-Fi service that you are currently using. This information helps Arriva and its analytics partner, LetsJoin, to target improvements to the Wi-Fi data service.



Do No Track option

If you choose not to support the analytics and data gathering on the Arriva Wi-Fi service when prompted, this Do Not Track cookie is set on to a non-user-identifiable value.  This cookie allows you to opt out of other data gathering cookies.  If it is present, no individual/trackable cookies will be set.




1st party permanent cookie, set for 1 year, used to identify an individual unique user.




1st party session-expiry cookie used to store the recording status through the user's session.

sc.ASP_NET_SESSIONID  sc.ASP_NET_SESSIONID  1st party session-expiry cookie used to identify the individual user session.   
sc.ASP_NET_SESSIONID  sc.ASP_NET_SESSIONID  3rd party session cookie only used when a visitor goes across multiple domain names belonging to the same client within a single visit.   
SessionCamTestCookie  SessionCamTestCookie  1st party SessionCam Test cookie deleted after being set.   


Can I block Cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.