App News - North East
Hello to our customers in the North East
Things are going really well with the Arriva Bus App. More people are downloading it every day and we're getting some great positive feedback. Thank you to those of you have helped us spot things that still needed some attention - your assistance has been invaluable to us in refining the App for everyone's benefit.
More exciting news has been the recent relaunch of the arrivabus website and, together with the App, we can now develop them both further to provide you, our valued customers, with an even better service.
We operate all over the UK
Arriva buses run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Select your region to see what services operate in your area.
Our promise and your rights
We value your custom and welcome customers from all communities that we serve. Here we have outlined the quality of service that we promise to deliver to you.
Buy tickets online
You can buy multi-journey Saver tickets and Student Saver tickets quickly and securely through our online store. Choose whether to have your ticket sent to you in the post or delivered direct to your phone as an m-ticket. Some tickets are also available as Arriva Connect smartcards.
(Please note that North East, Yorkshire and North West Student Saver tickets, and North West and Wales Scholar Saver tickets are available from our new online smartcard shop from 20 August - see next column)
Buy tickets on Arriva Connect smartcards
We are phasing in improvements to our online shopping experience.
Buy Student Saver tickets for:
- Arriva North East
- Arriva Yorkshire
- Arriva North West
and Scholar Saver tickets for:
- Arriva North West
- Arriva Buses Wales
from our new online smartcard store from Monday 20 August 2018.
Arriva m-ticket app
It's a secure, quick, easy and convenient way to buy Day, Weekly, 4-Weekly, Annual and Student Saver bus tickets!
Purchasing bus tickets or topping-up your m-ticket account is now easier than ever - do it at your local shops next time you drop in for milk or to pick up a paper.
On the bus
You can buy a selection of tickets on your Arriva bus, from single tickets, to weekly saver. Please try to remember to have the correct far as the drivers may not always have change and then all you need to do is find a seat, sit back and enjoy your journey.
Arriva Connect smartcards
From Thursday 16 August 2018, Arriva North East, Arriva Yorkshire and Arriva North West Student Saver tickets and Arriva North West Saver tickets from our new online smartcard store. Other smartcard tickets and tickets fulfilled through other channels will continue to be available from the existing online shop for the time being.