Media centre

Arriva operates a press office 24 hours a day, 7 days a week. We work hard to make sure that journalists receive an accurate and timely response.

Arriva UK Bus regional press office details:

For press enquiries relating to local bus services please find regional contacts below.
Please note that these contacts will be unable to help with customers’ timetable enquiries, complaints, lost property or any other service-related matters. For non-press matters please contact customer services on 0344 800 44 11, email them [email protected] or contact them via live chat.
For a response to any media enquiry at weekends, during public holidays or out of normal business hours please email [email protected] or call 03455 010101.

Arriva North East
Lauren Old
email: [email protected]

Arriva Yorkshire
Lauren Old
email: [email protected]

Arriva North West
Hannah Southern
Email: [email protected]

Arriva Buses Wales
Hannah Southern
Email: [email protected]

Arriva Midlands
Email: [email protected]

Arriva in Beds and Bucks
Email: [email protected]

Arriva in Herts and Essex
Smoking Gun PR
Email: [email protected] or call a member of the team on 0161 839 1986 (strictly media calls only)

Arriva London
Buses in London are operated under contract to Transport for London (www.tfl.gov.uk) All initial press enquiries should be direct to the TfL press office on 0845 601 4141 (strictly media calls only)

Arriva in Kent and Surrey
Smoking Gun PR
Email: [email protected] or call a member of the team on 0161 839 1986 (strictly media calls only)

Arriva plc
For Arriva plc, please visit https://www.arriva.co.uk/

To contact Arriva Transport Solutions press office (for enquiries relating to non-emergency patient transport for example) details are as follows:

Arriva Transport Solutions, Media Enquiries
Web www.arrivatransportsolutions.co.uk/contact-us
Email [email protected]