Media centre

Arriva operates a press office 24 hours a day, 7 days a week. We work hard to make sure that journalists receive an accurate and timely response.

Arriva UK Bus regional press office details:

For press enquiries relating to local bus services please find regional contacts below.
Please note that these contacts will be unable to help with customers’ timetable enquiries, complaints, lost property or any other service-related matters. For non-press matters please contact customer services on 0344 800 44 11 or contact them via live chat.
For a response to any media enquiry at weekends, during public holidays or out of normal business hours please email [email protected] or call 03455 010101.

Arriva London
Buses in London are operated under contract to Transport for London ( All initial press enquiries should be direct to the TfL press office on 0845 601 4141 (strictly media calls only)

Arriva plc
For Arriva plc, please visit

To contact Arriva Transport Solutions press office (for enquiries relating to non-emergency patient transport for example) details are as follows:

Arriva Transport Solutions, Media Enquiries
Email [email protected]