Bus Users UK

Bus Users UK represents bus passengers. They aim to help communication between customers and the people that provide your bus service.

They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers. You can join Bus Users UK as an individual member; further details on here.

Bus Users UK can help out if something unsatisfactory happens on your bus journey, whether you're a member or not. If you have a problem on an Arriva bus journey, please let Arriva's customer services team know first - you can contact us through this website. If you don't feel your enquiry is resolved to your satisfaction, contact Bus Users UK and they will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.

Bus Users logoWrite to them at:
Bus Users UK
PO Box 119
TW17 8UX

Tel: 0300 111 0001

Email: [email protected]