See what some of our clients say...

'Durham Tees Valley Community Rehabilitation Company regularly purchases bus tickets from Arriva. The service is very good and delivery of items prompt.' 

Mandy Ward
Admin Manager
Through The Gate
Durham Tees Valley Community Rehabilitation Company


'Here at County Durham and Darlington Foundation Trust we have had the opportunity to work alongside Arriva and provide our employees with reduced rate bus passes for many years through the Employee Travel Club. Not only is this process extremely easy to facilitate for our staff it also saves them money, and who doesn’t like that.There is a quick turnaround for the tickets and the Arriva team are always happy and ready to deal with any queries we may have. I would certainly recommend' 

Gemma Mudd
County Durham and Darlington NHS Foundation Trust


'My name is Phil Johnson, I currently work for a company called Groundwork North East & Cumbria. Groundwork is a environmental charity, who assist our local community. My current role is Customer Service Advisor. My role involves assisting people of all ages, with any barriers that they may have.
I first contacted Arriva, about 5 years ago, as we were spending a lot of money of client travel, either for job interviews, coming into our centre or anything else. I decided to contact Arriva as they were the main bus company in my area. I rang Arriva to enquire about possible schemes they had to help us reduced our spend. I spoke to Leeanne Coatman at Arriva, who explained they had just started a new scheme called travel passes, which they were just testing. I spoke to Leeanne regularly over the phone and by email, to explain the advantages of the travel passes and how to order them.
At first I ordered a batch of single tickets, to see how it worked with our clients. At first our clients struggled grasp how to use them, but they got use to them.
Since then, I have continued to use the Arriva tickets with great success. We have noticed that our spend has gone down a lot, since we started using the vouchers. I would definately recommend the scheme to other companies. I would also like to thank Leeanne Coatman, for her help and guidance over the last 5 years. If I hadn't spoken to her, I don't think, we would still be using the tickets now.'

Phil Johnson
Youth Team Customer Service Advisor
Groundwork North East & Cumbria


'We deliver the Prince's Trust Team Programme and as part of the course our students attend a two week work placement.  We provide them with financial support for getting to and from their placements by covering their travel costs. Providing cash and ensuring that we get receipts back has proven problematic so the vouchers offer the perfect way of ensuring tickets and money aren't lost.' 

Bethany Cross
Project Officer – Young Firefighters Association
Community Safety Department
Northumberland Fire and Rescue Service Headquarters


'I use the Arriva travel scheme on a monthly basis when ordering annual tickets for my colleagues, it’s a great scheme which saves my colleagues money and time.  The ordering process is very easy and the tickets usually arrive within a day or two and any lost tickets have been replaced the following day. Leeanne and Amy provide a great service and are always on hand to help with any queries I have.' 

Diane Knox
Travel & Fleet Co-ordinator - Property & Facilities Management
Virgin Money


'Arriva provide an excellent service for Durham Tees Valley Community Rehabilitation Limited. Our participants tell us that they travel to appointments with ease whilst being treated with respect by your employees. From an organisational point of view our day to day activities are significantly reduced due to not having to deal with cash handling throughout the area we serve.' 

Sarah Ives
Administration Manager
The Durham Tees Valley Community Rehabilitation Company Limited


'The Arriva corporate scheme is valuable to members of staff from Durham County Council. Staff who use the Arriva services value the discount of the corporate scheme.

The ordering system is easy to use and if I have any questions or queries they are always answered.' 

Tracy Thorpe
Clerical Officer
Durham County Council