Frequently asked questions


The Four Rules of ArrivaClick

Since ArrivaClick is a shared service we ask all passengers to adhere to our Four Simple Rules:

Be ready and waiting

Be ready and waiting

Get to your pickup corner before your ArrivaClick vehicle arrives

Don't eat of drink

No hot or messy foods

Respect others and help us keep the ArrivaClick vehicles clean

Avoid phone calls

Avoid phone calls

Limit phone calls to emergencies or quick logistics

Be considerate

Be considerate

Treat your fellow passengers with respect

Can I travel with my pet?

We welcome all types of assistance dog on board free of charge, when accompanying either a registered person with a disability or a trainer (ID required). Other animals are allowed at the driver's discretion. If you would like to travel with your pet, it is best to message us before booking your journey.


Can my child travel with ArrivaClick?

Children are welcome on-board ArrivaClick! We strongly encourage all parents to bring a car seat or booster seat where appropriate. Please note that children are charged at the same rate as adults if they require a seat. However, babies that are able to sit on an adult’s lap can travel free of charge and are therefore not required to have a seat booked for them.


Can I smoke or use an electronic cigarette in my ArrivaClick vehicle?

Smoking of any kind is prohibited in our vehicles. This includes e-cigarettes, vaporizers, or "smokeless" cigarettes.


Can I eat or drink in the ArrivaClick vehicles?

Please help us keep our vehicles clean, fresh and nice for everyone by avoiding bringing hot, messy or smelly foods on our vehicles.


Can ArrivaClick deliver a package for me?

Our drivers are not able to transport any unaccompanied packages for our passengers. We'll need you to accompany any packages, luggage or belongings that want to take a ride in an ArrivaClick vehicle!


Can I bring luggage/personal items in my ArrivaClick vehicle?

Your ArrivaClick vehicle is a shared space and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way – if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then we can't guarantee we'll be able to take you and your bag on board.


Can I book the entire ArrivaClick to myself?

At ArrivaClick we're all about sharing! By booking a journey with us, you accept that you are willing and able to share your journey with other passengers. Booking a journey for additional passengers who are not accompanying you on a journey is a definite no-no.


Anti-Discrimination Policy

ArrivaClick does not tolerate discrimination of any kind against other ArrivaClick users, our drivers, or any other person or Arriva staff member encountered on, or when dealing with, ArrivaClick on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, or sexual orientation. Passengers who go against Arriva Click’s anti-discrimination policies may lose access to the ArrivaClick platform. If you believe that you have been subject to discrimination as an ArrivaClick passenger, please provide feedback in the review function of the ArrivaClick App, reply to the text message confirmation of your journey, or email us at and we will look into your issue as a matter of priority.


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