Frequently asked questions


How do I get the ArrivaClick app?

The ArrivaClick app is currently available for iPhone and Android devices. You can download the app for iPhone and for Android.


How do I create an ArrivaClick account?

If this is your first time using the app, you'll need to click "Sign Me Up" and create an account before you can log in and book a journey.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three: Click ‘Next’ to move to the second page. Input your credit card number, followed by the expiry date, the security code, and the billing post code. After entering your card details, we will validate your card by charging £1 to your account. As this is only for validation, this will automatically be refunded to you. This can take between 1 and 14 days, depending on which bank you are with.

Once all of this is completed, press "Join" and you’ll be ready to click and get moving!


Why does Arriva need my credit card number?

When you sign up for ArrivaClick, we ask you for a credit card or debit card. You can use any credit/debit card to pay for your journeys. Each time you take a journey or purchase Journey Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.

The best way to pay for your journeys with ArrivaClick is to buy Journey Credit in the app. Before you book, go to the Menu screen in your app, click "Journey Credit," and select how much you'd like to buy. You can also buy a two rides per day weekly pass, or an unlimited weekly pass under "Menu" and "ArrivaClick Pass" If you purchase a Credit Bundle, each time you take a journey, we'll simply deduct the cost of your journey from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your journey.

We take the protection of your data seriously, to know more about how we use and store data please check our Privacy Policy.

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