Frequently asked questions
What is ArrivaClick?
ArrivaClick is an intelligent, on-demand and flexible minibus service that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of ArrivaClick as a bus that’s smart enough to come when you want it and where you want it.
Using our app for iPhone or Android, you just click and we get you moving. You select your pick-up and drop-off points, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple of streets of your requested destination. This helps us ensure that even with multiple pickups, trip times are as efficient as they can be.
We currently operate ArrivaClick at the following times:
|ArrivaClick area||Monday to Saturday||Sunday||Area map|
|Leicester*||6am - 11pm||6am - 11pm||Please click here for map of our operating area|
|Liverpool||6am - midnight||6am - 10pm||Please click here for map of our operating area|
|Sittingbourne||6am - 10pm||---||Please click here for map of our operating area|
* starting from Monday 29 April 2019
How many people will I share with?
The number of passengers you will share your journey with varies, depending on the demand of other passengers going in the same direction as you. The maximum capacity is 12 passengers per vehicle in Sittingbourne and 15 passengers per vehicle in Liverpool.
Who is driving my ArrivaClick vehicle?
Our passengers are very important to us and we take comfort and safety very seriously. When you book a journey, we connect you with a vehicle operated by a fully-trained, courteous and experienced driver.
Customer satisfaction is extremely important to us and we expect all of our drivers to deliver outstanding service, so don’t forget to leave feedback for your driver after each journey – you’ll help us make sure only the best drivers get to drive for ArrivaClick.
What platform(s) is the ArrivaClick app available on?