Frequently asked questions

 

What is ArrivaClick?

ArrivaClick is an intelligent, on-demand and flexible minibus service that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of ArrivaClick as a bus that’s smart enough to come when you want it and where you want it.

Using our app for iPhone or Android, you just click and we get you moving. You select your pick-up and drop-off points, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple of streets of your requested destination. This helps us ensure that even with multiple pickups, trip times are as efficient as they can be.

We currently operate in Sittingbourne at the following times:

Monday to Saturday from 06:00 to 22:00.
The hours will be subject to variations over the festive holiday period as follows:

Date Hours of operation
Sunday 23 December 2018 No service
Christmas Eve - Monday 24 December 2018 6am - 10pm
Christmas Day - Tuesday 25 December 2018 No service
Boxing Day - Wednesday 26 December 2018 No service
Thursday 27 December 2018 6am - 10pm
Friday 28 December 2018 6am - 10pm
Saturday 29 December 2018 6am - 10pm
Sunday 30 December 2018 No service
New Year's Eve - Monday 31 December 2019 6am - 10pm 
New Year's Day - Tuesday 1 January 2019 No service
Wednesday 2 January 2019 6am - 10pm

Please click here for map of our operating area.

And in Liverpool at the following times:

Monday to Saturday from 6am to midnight.
Sunday from 6am to 10pm.
The hours will be subject to variations over the festive holiday period as follows:

Date Hours of operation
Sunday 23 December 2018 6am - 10pm
Christmas Eve - Monday 24 December 2018 6am - 9pm
Christmas Day - Tuesday 25 December 2018 No service
Boxing Day - Wednesday 26 December 2018 No service
Thursday 27 December 2018 6am - midnight
Friday 28 December 2018 6am - midnight 
Saturday 29 December 2018 6am - midnight 
Sunday 30 December 2018 6am - 10pm
New Year's Eve - Monday 31 December 2019 6am - 9pm 
New Year's Day - Tuesday 1 January 2019 No service
Wednesday 2 January 2019 6am - midnight

Please click here for map of our operating area

How many people will I share with?

The number of passengers you will share your journey with varies, depending on the demand of other passengers going in the same direction as you. The maximum capacity is 12 passengers per vehicle in Sittingbourne and 15 passengers per vehicle in Liverpool.

 

Who is driving my ArrivaClick vehicle?

Our passengers are very important to us and we take comfort and safety very seriously. When you book a journey, we connect you with a vehicle operated by a fully-trained, courteous and experienced driver.

Customer satisfaction is extremely important to us and we expect all of our drivers to deliver outstanding service, so don’t forget to leave feedback for your driver after each journey – you’ll help us make sure only the best drivers get to drive for ArrivaClick.

 

What platform(s) is the ArrivaClick app available on?

ArrivaClick’s app is available for both iPhone and Android. It’s free to download, so just click and we will get you moving today!

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