Liverpool update 30.07.2020
The ArrivaClick service will not be returning to the whole of Liverpool however, we will continue to run the 211 Speke zone, as we have been over the pandemic period.
We would like to thank our customers over the years and also give you sufficient notice to make alternative arrangements for your travel outside the new zone. We’re proud to have served Liverpool and we’re grateful to our customers and partners in supporting us.
ArrivaClick has proved to be popular with our customers and we understand how disappointing this news will be. We have tried everything we can to increase passenger numbers and make the service sustainable.
We are making this announcement now to give our customers time to make alternative travel arrangements. We still have Arriva buses that you can use to travel. To find services and times, please use our journey planner. You can purchase tickets here.
This wasn't a decision we have taken lightly. We are extremely grateful to our customers for their support since we launched the service.
Our ambition for the service was to get people out of their cars and onto public transport and we’ve had some successes. 52% of ArrivaClick customers previously used private cars and taxis showing that there is a strong need for DRT style bus services in the UK.
Despite these successes, the ArrivaClick service in Liverpool is not performing strongly enough in a tough commercial environment.
Our experience in Leicestershire has shown us that this service performs most strongly when it is partnered with other streams of support.
We are committed to ensuring our customers are aware of the decision and have time to make alternative transportation arrangements.
We are extremely grateful to our customers for their support since we launched the service. We apologise for the inconvenience that the withdrawal of this service will cause. We will be continuing to serve customers in Speke on the 211 route via ArrivaClick, until further notice. See a map of the area covered below.
All remaining credit will be refunded to customers. For anyone who still has unused purchased credit, we are happy to arrange a refund back on to your credit/debit card. This can be arranged by contacting [email protected].
We wish you all the best with your travels.