Teen Card Information
The Teen Card
The Arriva Teen Card is a must for all young people living in the North East. It allows reduced travel on most of our services in these areas at off-peak times and during most non schooldays. Any young person up to the age of 18 can get a Teen Card. You can use your Teen Card up to the 31st August after your 18th Birthday. There are two versions of the Teen Card depending on where you live – a County Durham, Darlington and Richmond Teen Card and a Northumberland and Tyne & Wear Teen Card.
But where can I go?
With the County Durham, Darlington and Richmond Teen Card you can travel on all Arriva services starting and/ or finishing in County Durham, Darlington or the Richmond area (inc. services X26 & X27) except for special summer services X60 and X61, Moorsbus and routes X24/X27 to the MetroCentre, Gateshead.
With the Northumberland and Tyne & Wear Teen Card You can travel on all Arrive buses in Northumberland, on services 685 and 185 in Cumbria and on Arriva services in Tyne & Wear, north of the Tyne and along the Tyne Valley.
And when can I use it?
You can use your Teen Card after 6pm on Monday to Friday, at any time on Saturdays, Sundays and Bank Holidays. You will also be able to use your card after 9am during most school holidays.
How much will I have to pay?
The great news is that Teen Card holders are only charged at half the adult fare up to a maximum of 70p (County Durham, Darlington or Richmond) or 90p (Northumberland and Tyne & Wear). So, no matter where you’re going or how far it will only be a maximum of 70p or 90p! There are no return tickets available with your Teen Card.
How can I get one?
Please complete the Application Form (click below for the version you need), enclose two up to date identical passport size (approx 40mm x 30mm) photographs of yourself and proof of your date of birth. This will normally be a photocopy of your birth certificate.
County Durham, Darlington and Richmond Teen Card
Northumberland and Tyne & Wear Teen Card
Send these together with a £5 cheque or postal order payable to Arriva North East to:
Teen Card Section,
Arriva North East,
Admiral Way,
Doxford Business Park,
Sunderland
SR3 3XP
Your Arriva Teen Card will then be posted to you and should land on your doorstep within a few days.
What happens if I lose my card?
Unfortunately, you will have to pay a further £10 if you lose your card and need a replacement. Just pick up a new Teen Card leaflet, fill in the application form and include some new photos. If possible, please quote the reference number on your original card.
My card gets damaged... what now?
If you need a replacement, please return the card with a letter and a new photograph and we will be happy to send you a new card free of charge
Teen Card terms and conditions
