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Arriva in the North East

Teen Card

The Teen Card
The Arriva Teen Card is a must for all young people living in the North East. It allows reduced travel on most of our services in these areas at off-peak times and during most non schooldays. Any young person up to the age of 18 can get a Teen Card. You can use your Teen Card up to the 31st August after your 18th Birthday. We now have one Teen Card valid for services across the North East within our service area.

But where can I go?

You can travel on all Arriva services starting/finishing in the North East area (including services X26 and X27), except for 93/X93 and route X24 to the Metrocentre, Gateshead.

And when can I use it?
You can use your Teen Card after 6pm on Monday to Friday, at any time on Saturdays, Sundays and Bank Holidays. You will also be able to use your card after 9am during most school holidays.

How much will I have to pay?
The great news is that Teen Card holders are only charged at half the adult fare up to a maximum of £1. So, no matter where you’re going or how far it will only be a maximum of £1! There are no return tickets available with your Teen Card.

How can I get one?
Please complete the Application Form (click below for the version you need), enclose two up to date identical passport size (approx 40mm x 30mm) photographs of yourself and proof of your date of birth. This will normally be a photocopy of your birth certificate.

Teen Card Application

Send these together with a £5 cheque or postal order payable to Arriva North East and a stamped addressed envelope to:

If you live in Northumberland, Tyne and Wear or Durham please send it to:

Teen Card Section, Arriva North East, Post Office Square, Blyth. NE24 1AW

If you live in Darlington, Teesside, Redcar and Cleveland or Whitby please send it to:

Teen Card Section, Arriva North East, 109 High Street, Stockton on Tees. TS18 1BB

Your Arriva Teen Card will then be posted to you as soon as it is processed.

What happens if I lose my card?
Unfortunately, you will have to pay a further £10 if you lose your card and need a replacement. Just pick up a new Teen Card leaflet, fill in the application form and include some new photos. If possible, please quote the reference number on your original card.

My card gets damaged... what now?
If you need a replacement, please return the card with a letter and a new photograph and we will be happy to send you a new card free of charge

Teen Card terms and conditions