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Online survey

Arriva has recently invested in the website you are using

Therefore we're keen to know what you think of the site.

First name:

Surname:

Email address:

Tick this box if you're happy for us to contact you in the future

Have you visited www.arrivabus.co.uk before today? Yes - on many occasions
Yes - occasionally
No - this is the first time I have used it

What was your main reason for visiting our website today? To get a timetable
To find out the times of a bus
To get ideas of places to visit
To find out how much a journey would cost
To look at the latest share price
To find out if my bus service is delayed

Other reason

Did you manage to find all the information you were looking for? I found all the information I need and more
I found all the information I needed
I found some of the information that I needed but not all of it
I could not find what I need and gave up

How easy was it to find what you were looking for on the website? Very easy
Fairly easy
Fairly difficult
Very difficult

Please rate each of these aspects of the website on a scale of excellent (7) - extremely disappointing (1)

Content:

Layout:

Colours:

Text Size:

Taking everything into consideration, how would you rate this website overall (out of 7):

Would you recommend this website to a friend or family member? Yes
No

Do you want to tell us anything else about the site?

How often do you use the internet? Every day
2 - 3 times a week
About once a week
Less than once a week

How comfortable are you with using the internet? I am an expert user
I can get around without too many problems
I find it confusing but usually figure it out
I don't like using the internet at all

And now please can you tell us a little about yourself and your travel habits?

How often do you travel by bus? At least 5 days a week
3 - 4 days a week
2 days a week
Once a week
Once a fortnight
Once a month
Less than once a month
Never

If you do travel by bus, what is the main purpose of your journeys? To/from work
To/from school/university/college
Visiting friends/family
Shopping trip
Leisure/day trip

Other:

Do you have access to a car? Please tick main use: Yes, as a driver
Yes, as a passenger
No access to a car

Are you? Male
Female

Under 15
15 - 18 years old
19 - 24 years old
25 - 59 years old
60+ years old

Working
Student
Retired
Other

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My Arriva

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