A - You will be able to search on all Arriva bus services throughout the UK, except for those services operated on behalf of Transport for London.
A - The Arriva Bus App is now available for the users of iPhone and Android handsets. iPhone users can simply download the free application from their ‘App Store’ or iTunes, whilst Android users can do likewise from ‘Google Play’ by searching for ‘Arriva Bus’. The iPhone version can also be used on iPads. There are however no immediate plans to extend this to other operating systems e.g. Windows phone, BlackBerry, but this is something we may consider in future should there be sufficient demand.
You can also use the Arriva Bus App online.
A - No, we do not support devices that have been ‘rooted’, and use non-standard operating systems. We recommend that you uninstall any such operating system if you wish to use the Arriva Bus App.
A - No, it doesn’t matter which mobile network you use. The App can be used across all mobile networks.
A - Nothing, you can download and use for free although please be aware that the Arriva Bus App will require an internet connection and thus will use data out for the user's data quota when operating over 3G or 4G.
A - You don’t have to, but you will benefit from optimum performance and user experience if the App receives your location, and you’ll be able to fully use features such as ‘Bus Stop Finder’, 'Current Location' and ‘Live Map’. You can always change your preference in 'Settings' on your phone or tablet.
A - We don’t track or record your location information. You can delete your journey history, the choice is yours.
A - You can search on all of the usual criteria you’d expect, including current position, bus stop name, bus stop code or postcode. You can also select when you want to travel, what time you want to leave or when you want to arrive by.
A - Yes, the ‘Favourites’ option enables you to store details of your favourites locations, bus stops and trips.
A - Real time information (RTI) is an output from our vehicle management system that provides comprehensive up-to-the-minute passenger information, by tracking all of our buses using regular GPS location signals. RTI is now available in all of our operations except in the Harlow area, which we’re working hard to complete shortly.
A – ‘predicted’ location uses the best information available at that time to forecast where the bus is, whilst ‘last known location’ shows the position of the bus using the last report received.
A – Each bus transmits a signal showing its GPS location using a SIM within the vehicle approximately every 20 seconds. Sometimes, for reasons outside of our control, the GPRS communication is not received, therefore we offer ‘last known location’ as an alternative to ‘predicted location’.
A - A traditional bus timetable shows bus times at key places along the route, not at every single bus stop. Typically these would be each end of the route and then a point in each of the towns and main villages along the way. These are called ‘timing points’. Bus drivers should never depart from timing points earlier than the published times. Obviously in reality every journey is different - influenced by things like other traffic, weather and roadworks - so it isn’t realistic to quote accurate times from every single bus stop between the timing points. Therefore while the times we tell you for timing points should be accurate, those for intermediate bus stops can only be our best estimate.
A - Our route maps have been input from our scheduling systems using the latest mapping software, however there may be some inaccuracies from the maps shown on your handset if your provider is not using the most up-to-date version, e.g. road layout changes.
A - We can't be responsible if the Arriva Bus App suggests a walk route that is inaccessible or not a right of way, e.g. through a river or across private land, but please let us know of any examples you find so that we can remove them.
A - We have used the bus stop names provided in NaPTAN, the Department for Transport's national database of bus stops across the UK. However, please let us know if you notice any anomalies and we will try to get them corrected.
A - The Arriva Bus App only provides information on all Arriva bus services throughout the UK, except for those services operated on behalf of Transport for London.
A – Yes, there is a link to the separate Arriva m-ticket app from the home page. If you already have the m-ticket app, you’ll be able to buy a ticket straight away, but if not, you’ll be able to download from the relevant app store. In future we intend to fully integrate the functionality into a single app. There's also a link to our website where you can purchase tickets and have them posted to you, or have them sent to your mobile phone (if you already have the m-ticket app.)
A - We intend to provide information on all ticket types, including point-to-point single fares in a future version, but this is likely to be in 2015.
A - Yes, most of the functionality will require an internet connection, whether using WiFi for journey planning, or 3G/4G for real time information when on the move.
A - At first, only scheduled journeys will be shown within the Arriva Bus App, but when additional information is available our local operations teams can update the App, so you get the most accurate information available.
A - This is not something that will be available in the first version, but alerts and push messages are planned and will be available as an option in a future release.
A - We really do appreciate feedback, especially since this is the first version of something new. The amount of data required to produce this App is huge and we know that there will be minor bugs that we'll need to smooth out over the first few months. Your help will help us to provide you with a better App. Please use either 'Contact Us' within the 'More' section of the App, tell us what you think here on our website or email firstname.lastname@example.org.
A - No problem, you can call our customer service team on 0344 800 44 11 (8am until 6pm, Monday to Friday) or e-mail email@example.com.