Frequently asked questions
We've made it easier for you to find out things you want to know, with our new automated 'frequently asked questions' facility. All you need to do is type in your question - using normal everyday English - and our 'virtual advisor' will present you with some answers.
Ask your question here
We will be watching the performance of this new innovation closely, making sure it's providing the help you need. To help us know how well it's answered your question, please use the rating system which will be presented to you.
This new service is here to help our customer service team, not replace them, so don't worry if you can't find the answer you seek - you can email customer services or call them on 0344 800 44 11, just as before. And if you tell us how the new advisor didn't answer your question, we'll make adjustments so that, in future, it will.