We value your custom and welcome customers from all communities that we serve. Here we have outlined the quality of service that we promise to deliver to you:
You can contact us by phone on 0344 800 44 11 on Monday to Friday between 8am and 6pm
Many of your queries will be most quickly answered by our automated ‘frequently asked questions’ virtual travel advisor – so before you pick up the phone, save yourself the cost of a call and simply ‘ask Alfie’!
If you still want to talk to somebody call our customer service team with your comments or queries on 0344 800 44 11.
Tell us about something that went particularly well or which disappointed you.
Or ask us about things like bus fares or items of lost property.
Calls to the customer service team cost 5.11 pence per minute from BT landlines. Mobile and other providers' charges may vary. Please note that all calls are recorded for training and development purposes so that we may continue to improve the service we offer to you.
If you want to speak to somebody to ask for information about bus times please call Traveline on 0871 200 22 33, instead of the customer service team.
Calls to traveline cost 10.21 pence per minute from BT landlines. Mobile and other providers' charges may vary.