We've made it easier for you to find out things you want to know, with our new automated ‘Ask Alfie’ frequently asked questions facility. All you need to do is type in your question - using normal everyday English - and our 'virtual advisor' will present you with some answers.
We watch the performance of this service closely, making sure it's providing the help you need. To help us know how well it's answered your question, please use the rating system, which will be presented to you.
This service is here to help our customer service team, not replace them, so don't worry if you can't find the answer you seek - you can email customer services or call them on 0344 800 44 11.
And if you tell us how the new advisor didn't answer your question, we'll make adjustments so that, in future, it will.