Contact us


Contact us

Contact us

To help us get back to you quickly, please fill in the details below.

If you are making a comment about one of our bus services please make sure you include details about your journey so that we can identify which particular bus or driver you are referring to.

If you have asked us a question we will try to respond within a working day. If you have made a comment that we need to investigate further, we will do our best to get back to you within 10 working days.

If you've told us about a problem on a bus journey but, even after we have investigated and come back to you with an outcome, you are not satisfied, Bus Users UK represents bus passengers and may be able to help.

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Call us

Timetable enquiries
Call traveline on
0871 200 22 33
Calls cost 10.21 pence per minute from BT landlines. Mobile and other providers' charges may vary.
Customer services
Call us on
0344 800 44 11
Monday - Friday, 8am - 6pm
Calls cost 5.11 pence per minute from BT landlines. Mobile and other providers' charges may vary.
Please note that all calls are recorded for training and development purposes so that we may continue to improve the service we offer to you.

Write to us

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Arriva - relating to any services except those in London
Arriva Customer Services
Arriva - London only
Arriva Customer Services
N22 4BR

Arriva plc. Registered in England. Registered No 347103. Registered Office: Arriva plc, Admiral Way, Doxford International Business Park, Sunderland. SR3 3XP