ARRIVA - Accessibility


Arriva recognises the importance of providing a website that is accessible to the widest possible audience, regardless of technical limitations or individual disabilities.

The site has been designed to aid both usability and accessibility and will be continually checked against these priorities to ensure standards are met wherever possible.

The site and the guidelines we adhere to are constantly changing. If you find any accessibility barriers, please let us know and we'll do our best to address the problem as soon as possible. Please email us at

Key accessibility features
There are a number of features on the site that aid usability and accessibility.

  • All text is resizable using your browser's text-resize option.
  • We have included a tool in top right hand corner of the site () which will also allow you to resize text.
  • If stylesheets are not supported or are turned off, information on the site can still be accessed and read.
  • Navigation (or skip links), linking to the main sections of the site, is provided at the top of each page.
  • A 'breadcrumb trail' is provided to help you see where you are on the site.
  • Signposts are used on pages to recommend other pages with similar content.
  • The colours used on the site have been checked using a colour contrast analyser.
  • JavaScript is used on the site to improve the user experience.  If JavaScript is not enabled we have ensured that the site still functions properly. 
  • If you use your own style sheet, it can be applied to allow changes in the site's appearance.
  • Headings have been used on pages to create a structure that is easier for you to read.
  • All hyperlinks make sense when read out of context, hyperlink text is notably different from other text and links change colour when the destination page has been visited.
  • All images have been given appropriate alternative text.
  • Where multimedia has been used, alternative content is supplied.

Technical standards 
This website strives to achieve and maintain levels of accessibility that conform to the level AA of the W3C web content accessibility guidelines, including all priority 1 and 2 checkpoints. Please recognise that we endeavour to maintain this level of accessibility but it is a large website and is constantly updated.

Browser compatibility
The site is built to valid XHTML strict and the website functions and looks as intended on the following browsers:

  • Internet Explorer 6/7 on Windows XP
  • Internet Explorer 7 on Windows Vista
  • Firefox  2/3 on Windows XP

All pages comply with our interpretation of all relevant priority 1 and 2 of the W3C web content accessibility guidelines, with the following exceptions.

Keyboard shortcuts
We have decided not to use keyboard shortcuts (or Access keys) as we believe they are notorious for causing conflicts with the users browser shortcuts, and also suffer from being hidden from the people who need them.

Page structure
This website has been built to utilise the relative weighting of Heading, list and other HTML tags to define document structure.  In certain instances we have broken the standard heading structure to do this but we feel it is warranted to convey correct content importance. 

Pre-filled form fields
Research has shown that some modern screen readers can have issues with pre-filled form fields. For this reason we have opted to leave fields blank but ensure that they have explicitly associated labels. Presenting users with an empty form also makes it less likely that they will accidentally submit incorrect data.

Styling images
Images used to create a page style (e.g. backgrounds, borders, spacing) do not have alternative text. This makes it easier for users who choose to view the site without images to differentiate styling images from images relating to content.

How to…
Resize text with Internet Explorer:

  1. Select View in the menu bar
  2. Select Text Size
  3. Select your preferred text size

Enable JavaScript in Internet Explorer

  1. Select Tools in the menu bar
  2. Select Internet Options
  3. Click on the tab labelled Security
  4. Select Custom Level
  5. Scroll down to Scripting
  6. In the Active Scripting option, select Enable.

How to resize text with Firefox

  1. Select View in the menu bar
  2. Select Text Size
  3. Select Increase/Decrease

Enable JavaScript in Firefox

  1. Select Tools in the menu bar
  2. Select Internet Options
  3. Click on the tab labelled Content
  4. Select Enable JavaScript