About Arriva

Our customer promise

We want you to enjoy your journey with us every time you travel. This lays out our promise to you.




Arriva History

 Find out about the fascinating past of your local bus company. You may be surprised  to find just how long we’ve been a part of your local community.




Bus Stations - Conditions of Use

 These conditions of use have been published by Arriva in accordance with The Local  Bus Services Market Investigation (Access to Bus Stations)   Order 2012.


Arriva Group

 Arriva UK Bus is part of the Arriva group, which is owned by Deutsche Bahn. Find out  more about the Arriva group and how we fit into it. 

Conditions of carriage

 The small print. Details of customers’ rights and obligations.





Enthusiast sites

Useful links to websites of enthusiast groups with an interest in Arriva buses.


Arriva's policy towards customers with disabilities

 Find out about how we aim to help customers with disabilities to travel safely and with  confidence on Arriva buses. 





Advertise with us

Arriva buses are everywhere, and with them comes a unique opportunity for businesses to communicate with their customers. Find out about advertising on Arriva bus tickets and on the buses themselves.




Fighting insurance fraud

 Help us fight fraudulent insurance claims against Arriva.