We value your comments

We aim to deliver excellent customer service on clean, reliable buses driven by friendly, helpful staff. We welcome your comments as they help us to improve our service. We will try to respond to you within 10 working days.

Phone

Call our customer comments team on 0844 800 44 11

Email

Email your comment to us on our Submit Feedback page click here.

Post

If you prefer, you can write to the Arriva customer service centre that covers your area at one of the addresses below:

Scotland & North East Arriva Customer Services FREEPOST NT 2040 Newcastle upon Tyne NE2 1BR.		North West & Wales Arriva Customer Services FREEPOST NWW7625A Liverpool L9 5BR.
Yorkshire Arriva Customer Services FREEPOST NEA 4591 Wakefield WF1 4BR		FREEPOST RRHC-YKHX-HAEL Arriva Midlands Customer Care Department Leicester LE1 3AG
Shires, Essex & Southern Counties Arriva Customer Services FREEPOST ANG 7624 Luton Bedfordshire LU4 8BR		London Arriva Customer Services FREEPOST ND 6721 London N22 4BR